Level 1 Helpdesk Operator- Wellington

At ECL we enable the connections that keep New Zealand moving. We are New Zealand’s oldest, most reliable, and trusted infrastructure services business. Founded in 1957, we install, maintain, protect and repair New Zealand’s critical infrastructure – the equipment that keeps our country moving and connected with the fuel, technology, EV charge solutions, and essential systems we all rely on every day. With 300 staff across 19 locations, we provide nationwide support 24 hours a day, 365 days a year. Our customers include some of New Zealand's most iconic brands: Z Energy, BP, Exxon Mobil, Foodstuffs, G.A.S, Woolworths and NZ Post.

Who are we?

ECL Group’s Technology branch is a market leading provider of critical technology solutions to clients throughout New Zealand. We install and maintain critical infrastructure, equipment and systems including POS systems, unmanned payment terminals, back-office systems and ATM's.

Our current vacancy is not a typical Monday to Friday position, as it includes weekend shifts. This is a 5-day workweek role, with hours scheduled between 06:00 and 20:30

The role requires participation in a 6–8-week training program, which runs from 07:30 to 16:00, Monday through Friday.

The Role:

In this role, you will serve as the first line of software support for our extensive customer base. Our Helpdesk team addresses customer needs by remotely accessing systems and troubleshooting on-site connectivity to ensure quick issue resolution. We support a broad range of technologies, including point-of-sale systems, payment terminals, printers, and networks.

You will be part of a 35+ member team that collaborates closely to deliver exceptional service to our customers.

The ideal candidate will have the following skills and experience:

• A relevant qualification in IT or demonstrate experience working with software and hardware issues.
• Client relationship skills.
• Solid problem-solving skills.
• Top notch written and verbal communication skills.
• Focus on continuous improvement.
• Be hardworking and reliable and enjoy working as part of a close-knit team.
• Previous experience in a Helpdesk role though not a requirement, would be an advantage.
• Ability to write scripts or simple code would be useful.

On Offer:

We offer a competitive salary and the opportunity to be part of a friendly, high-performing team that makes a difference every day. ECL Group provides great career development opportunities, a strong focus on employee wellbeing, and a positive, safety-first workplace culture.

Ready to Apply?

We encourage you to apply for this role even if you don’t tick every box. Research shows that some candidates hesitate if they don’t meet every requirement—let’s change that. At ECL Group, we value diversity and inclusion and welcome applications from people of all backgrounds.

If you're a dependable and adaptable team player with a passion for delivering quality outcomes, we’d love to hear from you. Click Apply Now and take the next step in your career with ECL Group.