Position: Training Consultant - SMARTLY

Location: Auckland or Wellington Only

Security Requirements: NZ Citizens and Residents Only

Full Time, Permanent Position.

A Bit about Smartly, a Datacom Company

We exist to make it simpler for Kiwi businesses to look after their people. We’re known as the simple way to sort your payroll for over 20,000 businesses. Our slick software combined with our awesome support team help businesses pay their people on time, accurately and in line with legislation. As a fast-growing FinTech expanding into adjacent markets, Smartly offers a fast paced, fun work environment with great opportunities for personal and professional development.

What Does the Job Involve?
The SaaS sector continues to accelerate, with customer retention and expansion recognised as the primary drivers of sustainable, efficient growth. Net revenue retention has emerged as the defining metric for SaaS business health, and the Customer Success Manager role has evolved into a proactive, commercially aware discipline focused on ensuring customers realise ongoing value, deepen product adoption, and grow their relationship with the platform over time.

We are looking for a motivated and customer focused trainer and implementer to join our Activation team in the Go-to-Market function at a growing SaaS business. The Training Consultant’s initial focus is mastering the delivery of training sessions to customers on Smartly products via video calls, so that they can use Smartly confidently and reach value quickly.

Training is currently the final step in Smartly’s wider new-customer implementation process. As the Activation team works to improve that end-to-end experience and speed customers to their first successful pay run, there are growth opportunities for this role to contribute to the transformation and take on responsibilities within the wider process over time.

What You’ll Do
As a Training Consultant, you will:

• Deliver engaging training sessions to customers on Smartly products and services, in-person or online, helping them confidently use the platform.
• Prepare and deliver effective, outcome-driven sessions, keeping accurate attendance records and ensuring customers achieve value quickly through product enablement.
• Continuously improve training materials, content, and methods to enhance learning outcomes and customer experience.
• Support new customers through the entire implementation journey—from sign-up to their first successful pay run—including set-up and go-live activities.
• Build trusted, professional relationships with customers, acting as a knowledgeable and proactive point of contact throughout training and onboarding.
• Gather and act on customer feedback, identifying pain points and opportunities to improve both product and process.
• Contribute to the wider implementation and activation process transformation by trialling new standards, processes and tools
• Work cross-functionally with Product, Support, Sales and Activation teams to deliver a seamless, high-quality customer experience.
• Manage expectations and communication proactively, ensuring customers feel informed, supported and confident at every stage.
• Handle customer payroll and employee data carefully and securely, maintaining confidentiality at all times.
• Promote and maintain a safe working environment by reporting hazards, incidents or near misses, and following safety procedures.
• Take part in other projects and initiatives that improve activation capability and the end-to-end customer onboarding experience as the process evolves.

What We’re Looking For

The ideal candidate for the Smartly Training Consultant will have:

• Proven training experience and skills via online video conferencing
• Experience in payroll and HR system training are preferred
• Excellent verbal and written communication skills
• Strong time management, planning and organisational skills
• Energetic, motivated, ‘can-do’ attitude; works collaboratively in a small team
• Willingness to learn; flexibility to adapt in a continually changing environment; calm under pressure
• Customer focus and a drive to help customers reach value
• Payroll and HR business process knowledge (important for growth into implementation)
• Interest or experience in process improvement and implementation/journey design
• Aptitude for implementation project management, guiding a customer through a multi-step setup to go-live
• Familiarity with SaaS system configuration and data migration during customer setup
• Comfortable supporting both low-touch self-serve and higher-touch sales-led customers

What You'll Get

• An attractive salary..
• Great employee benefits including Health and Life Insurance
• Flexible working – work from home up to two days a week.
• Convenient central office locations in Auckland or Wellington.
• Awesome company-wide culture – we love a massive morning tea, an epic work party, and the random rolling lunch.
• We’re also truly passionate about our people and seeing them thrive.