We are currently seeking for a Service Delivery Coordinator to join our Department of Corrections and Ministry of Justice team based at Hawke's Bay Regional Prison. Reporting to the National Administration Manager, this role plays a key part in supporting the effective delivery of high-quality outcomes that underpin our essential services. The successful candidate will contribute to the coordination and continuous improvement of service delivery across this critical portfolio.

Te Kōwhiringa | The Opportunity

Downer holds a long-term Asset Management and Facilities Management contract with the Department of Corrections and the Ministry of Justice that proactively manages and delivers to the national portfolio of facilities including 15 prisons, 98 courts and 141 community correctional sites.

• Champion Health and Safety and continuous improvement
• Deliver administration functions with quality and within agreed time frames.
• Develop strong, collaborative Customer relationships ensuring Customer interactions are positive and constructive.
• Deliver all services in accordance with our Downer Values
• To manage workloads in accordance with business requirements and in time for month end business processes.
  

• A minimum 2-year administrative experience in a busy environment
• A mature approach to work, coupled with an ability to demonstrate initiative.
• Exceptional organisational and time management skills
• An ability to prioritise tasks in line with team output requirements, coupled with the ability to multi-task.
• Excellent communication and relationship management skills
• Team player with a dedication to providing quality customer service.
• Experienced in Microsoft applications in particular Word, Excel and Outlook.
  

• Training and development to support and diversify your career.
• With 30% of vacancies filled internally you’ll find real opportunities to advance your career.
• Perks@Downer: healthcare discounts, great savings on retail purchases, car purchases and much more.
• Employee Assistance Program: professional support for you and your family when you need it most.
  

We are committed to a safe working environment for everyone - all successful applicants will be required to undertake a pre-employment drug test, medical and a Ministry of Justice check prior to starting employment. If you need support with this requirement, please talk to our team.