Unishippers
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Unishippers interview question
They will give a scenario - for example: If a customer calls in, and you cannot get a response to their answer for another 3-4 hours. What do you tell the customer?
Interview Answers
Anonymous
25 Jan 2016
It is always poor customer service to ask a customer to call back. So, I would explain to the customer WHY I cannot get an answer for them right away. Then, I would ask for their name and number and call them back once I had the answer. Before hanging up with them, I would let them know the approximate time of my call back. If for some reason I still don't have an answer at that time, I would give them a courtesy call to let them know I am still working on it, but I do not have the answer yet.
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