I answered the question with starting with my name .. My current position , how many years of customers service experience I have , and my cross selling .. I also stated some of my strengths and why I chose to apply work for wells fargos .. Make sure you go to their website and read a little history about them .. And know they're values .. And if you have an account with them tell them how great your experience was .. And she'll probably ask for names cause she did with me ..