How would you deal with a difficult customer?

Question

Anonymous · Accepted Answer

First and foremost, listen. Build rapport through empathy, Lower your voice, Respond as if all your customers are watching, Know when to give in, Stay calm. Don't take it personally.
Remember that you're interacting with a human

Anonymous · Answer

First and foremost, listen.Build rapport through empathy,Lower your voice,Respond as if all your customers are watching.Know when to give in,Stay calm,Don't take it personally.
Remember that you're interacting with a human.

Anonymous · Answer

Ask them what they need from me, and see if I can complete their request. if not ask management

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