how I would handle an irate client who was upset that they were charged a $50 cancellation fee

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Anonymous · Accepted Answer

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Cindy · Answer

I would acknowledge that paying a $50 bill for a missed appointment would be aggravating but that the policy had been made clear when the appointment was made. I would tell the patient that I know they would appreciate not waiting or a no show person if they were in need..

Anonymous · Answer

In our office each new patient signed a form regarding patient financial responsibility about canceling or missing an appointment the day of they get charged.

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