Carglass (NZ) Limited is the holding company that includes Smith&Smith®, New Zealand's leading vehicle glass repair and replacement company, and Laser Group Services whose members are plumbing and electrical experts. We are part of the Belron Group whose 30,000 employees are active in over 30 countries providing services with real care to our customers.

Based at our Penrose Head Office site and reporting to the National Operations Manager (NOM), the Operations Support Manager will support the Regional Operations Managers, Cluster Managers and Authorised Dealers across the country. Paramount to the role is providing strong leadership and support for the Branches and Mobile teams. You will be the right-hand person to the NOM in the day-to-day running of the business. In this role, you will have the chance to support the branch-based teams but also take them on a journey from A to Better by scoping, recommending and implementing consistent practice across all Operational functions and footprint. As Operations Support Manager you would be required to travel around New Zealand.

Responsibilities of the role include:
Responsible for our operational metrics, including but not limited to the Belron key metrics
Support the development and delivery of a future footprint that optimizes outcomes for our people, partners, customers, society, and shareholders.
Responsible for coordinating support and management of our Authorised Dealer network, including adherence to standards, performance, and delivery to financial performance metrics.
Champion standardisation and development of consistent best practice work practices across the network.
Liaise with our Branches, Working Planner, Business Insights and People & Leadership team on recruitment strategies and targets.
Relationship management with key internal customers and stakeholders
Responsible for the safety of self and others, this is not compromised.

Successful outcomes:
Delivery of operational excellence across key metrics and benchmarked against best in class practices
Effective rollout and management of the network strategy and delivery of the framework
Successful delivery of current and future footprint through the application of sound network planning and decision-making principles
Effective, positive and constructive relationships across the network, wider business, and our ecosystem
Be a role model when it comes to Health, Safety, and Wellbeing

Your experience/background:
Minimum 3-5 years' experience in an Operational Support or Continuous Improvement environment
Ability to lead and influence others with strong interpersonal skills
The ability to work in a fast-paced environment and change to the demands of the business (both seasonal and transformational)
Takes initiative and is results-driven with accuracy and strong administrative and analytical skills with an eye for detail
Desire to challenge existing processes and procedures to drive improvements and strive for operational excellence
Health, safety and quality focus
Strong decision making and problem-solving skills

If you are a motivated Operations Support Manager seeking an amazing career opportunity, apply now.

Applications Close: 17 Jan 2020