The management is preposterous at best. If you make a mistake, you will be severely punished for it, even if the mishap is discovered months later.
Every system in the Contact Center has a lag and often completely shuts down in the middle of calls. If you are in Sales, your incentive is dependent on your revenue (of course). The system will regularly (and by regularly, I mean 2-3 times per day) not allow bookings to go through due to system issues. You have to explain this to guests while they are on the line, which is embarrassing and often leads to escalations. If 2 hours was spent picking out the perfect vacation for my family and I and the booking wouldn't go through, I'd be pissed, too.
Management is just as clueless about how to resolve issues on the floor as the agents. In fact, the service agents are the only thing holding the entire bottom floor of the company together. I can't imagine why with agents completing the jobs of 4 different departments with a guest on the line and handle time policies...still managing not to run out of the building in tears after every shift.
BookIt also condones harassment, so I don't suggest applying for a position if you still have a fraction of a soul, feelings, or tears remaining inside your body. Oh, and don't bother reporting it. Human Resources and upper management will harass you further about the situation, defend the harasser, and continue dismissing you until you're so emotionally shredded from the daily verbal abuse that you want to stick a knife in your wrist.
Bottom line is, save yourself the trouble in filling out the application. A couple of decent paychecks will not substitute for the horrible things that go on inside this company.
