Zenefits Reviews

3.8

60% would recommend to a friend

(686 total reviews)
avatar

Jay Fulcher

74% approve of CEO

53% positive business outlook

Zenefits has an employee rating of 3.8 out of 5 stars, based on 686 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zenefits employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

686 reviews
2.0
20 Oct 2015
Recommend
CEO approval
Business outlook

Pros

Fantastic, visionary product. Incredibly awesome, intelligent and driven coworkers. Free snacks. Beer & coffee on tap. Compensation was good, but now simply okay.

Cons

Never have I been at a company with so much vast potential being squandered away by certain inept & insensitive leaders. (With the exception of the few who try to help to the best of their abilities. Can't polish a you-know-what.) Negative reinforcement (Google "gaslighting") combined with a lackluster sales process & strategy make for a dull day and ultimately, career. I've never been behind on quota, but the amount of work needed to get where I am is deplorable and is something I would not wish on anyone.

1.0
21 Dec 2014
Recommend
CEO approval
Business outlook

Pros

- Friendly Coworker. - Free snacks.

Cons

- Do you have a family? A life? A dog? FORGET ABOUT THEM at Zenefits! You will be required to work EXTREME long hours MORE than 10+ hours/day with many people working even longer + weekends as well. This makes your base salary around or below minimum wage. (Stories of people working from 7AM till 2AM are shared around the company as success stories of great role models) - Product & Platform is not very advanced but is broken in SO many areas both client side and backend. - TONS of redundant internal processes which overlaps and slows things down. - Sales are forced to sugarcoat & lie about the product to SELL, then Implementation/Operation is left with the headache of brining clients back to reality. - Hidden and convoluted bonus structure (no one in Operations has been paid bonus yet). - 'Managers' in the company are just people how have been there the longest (which is around 10 months), many are fresh out of college with NO managerial experience. - No team building or 'fun' even when we work LONG hours. - HORRIBLE benefits, for a benefits company: They don't have a 401(k), yes you read that right, FORGET about retiring. + They ONLY cover 70% of your medical, dental & vision.

1.0
25 Jan 2016
Recommend
CEO approval
Business outlook

Pros

Biggest Pros are it's downtown SF location, and a variety of free food, but also awesome colleagues. Have met some awesome lifelong friends while working here.

Cons

If you are interviewing for an Enterprise sales Job at Zenefits, its important to notice that most reviews on this page are from disgruntled SDR's who got their first job out of school here, and the positive reviews are from tenured managers who have thousands of shares and have a lot to loose, or the recruiters. There are a maybe 2-3 Enterprise reviews on here, likely due to the fact that people leave hating this place so deeply they want to put it in the past ASAP. You can read the below with 100% confidence that the entire enterprise team would agree with this post. Run for your life in a full sprint away from the Enterprise opportunity at Zenefits. In the last 12 months, the team has eroded from 30 reps, to the mid teens and shrinking, with a continued downward trend of the vast majority of reps not getting anywhere near monthly quota or putting a zero on the board. The team has, and had some top talent, with 10/15+ years of experience in sales, who have all left after making the least amount of money in their entire careers, being treated like year one sales people by every level of management, and selling a product that plain and simply is not being accepted in the enterprise market. Go to LinkedIn and search for former Enterprise reps at Zenefits to see for yourself. The enterprise team isn't really even selling to the enterprise. Most deals are to 100 person companies, so if you have true enterprise experience, this role is without a doubt a step back in your career, resume and compensation wise. In addition to the Enterprise team, Mid Market, SMB, and the SDR teams are all deeply miserable, and nearly 9/10 salespeople hate working here. The ones that do enjoy it, are new, or fresh off a good month. Most people wait a year before they quit so they can vest a small portion of their stock before quitting, which isn't much because you wont be given hardly any shares. Most of the people I know on the team have taken a large pay hit to work here, weren't given hardly any shares (maybe 1k) are hardly closing business, and are not making any money. Even the mangers complain about not making money. Its a truly pathetic and miserable sales floor. Will be years before improvement. Product isn't enterprise ready which leads to us doing 75 demos a month each, and maybe closing one of them. Once you close a deal you spend the next 3 months babysitting it through implementation, taking your focus off sales in order to protect your commission. Implementation often doesn't care about the deal as much as we do, and customers leave within a year due to poor customer service. If your customer leaves within a year, your commission is taken back. I have seen people close deals that have made them 15k in commission, and months later the customer leaves, and the rep owes Zenefits money. You can go 3-6 months without commission here. That is a common occurrence and another unique aspect to Zenefits, and a reason you should look elsewhere in this vast land of opportunity. Type in "Zenefits is"... into google, observe the suggestions, and then click on the suggestion of "BAD." This is also what prospects and customers see when they research us, which makes it very difficult to gain trust and close business. When you look for a Job while working here, the Zenefits name is well known in the small tech community for having employees who are genuinely miserable and strongly dislike working here, so it makes explaining to potential employers why you want to leave very easy. So far they all say "We have heard very bad things about Zenefits, so no surprise you want to leave." Finally, it has been proven by management that they truly could care less about their people. Many great business leaders have gone on record saying that your people are your #1 asset. Here at Zenefits, its made very clear on every level and every team, from the CEO down, that we are are chopped liver. The CEO announced at an all hands that he doesn't read Glassdoor reviews because he really doesn't care. If your career goal is to not make an money, not be appreciated, and feel miserable on a daily basis, set up an interview! Zenefits has you Covered...

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Zenefits Response
10y
As you know, we're working in an industry that hasn't been disrupted in decades, and reshaping it is heavy lifting. We've learned a lot and continue to make changes to our company and sales organization that we think will bear fruit over the long term. Our leadership team truly does care about everyone here, and we realize that taking on this challenge creates turmoil that isn't attractive to everybody. We wish things could have worked out better for you here, and wish you all the best in your future endeavors. -VP, Sales
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Glassdoor has 721 Zenefits reviews submitted anonymously by Zenefits employees. Read employee reviews and ratings on Glassdoor to decide if Zenefits is right for you.