Pros
My history with TrinWare. I moved back to Colorado, making a career change from Welding/mining back into the IT industry. The President of TrinWare gave me an opportunity to break back into this field by starting me out as a PC configuration/hardware tech. Earned my Comptia A+ certification while in this department. Then during the holidays of 2021 I got moved into the NOC as a level one support tech. Since then it's been hard earned wisdom, and mistakes/learning that have brought to this review......and my last day of employment. There was a period of time, when most of the business was out sick, and I found myself having to learn level 2, level 3, and even level 4 support solutions on my own due to being the only one in the NOC. There were only 3 of us at the time. kept moving forward, trying my best to provide solutions probably way above my head at times. Then the NOC has recently gotten staffed with level 3 personnel, and.........where we have come to my last day. Hitting the ground running, looking at tickets and issues that a tech one tried his best to resolve, and from what I was told had gotten to many client complaints as to solutions not being resolved. Maybe the new NOC team didn't see my plaque, or the fact that I was employed as a level one technician. However, the damage I guess was done, and was told it wasn't working out, and was let go. I probably didn't ask for help, and that's on me. Got used to finding the best solution I could because I didn't have the team resources at times to get answers from. That's on me, and I take full responsibility for that. The new NOC team, all being level 3 and above, maybe thought I was a level 3 too, and figured I lied on my resume........who knows. At the end of he day, I am a level one tech learning and growing. I'll get where I want to be, and it's unfortunate that I couldn't do this with TrinWare. Too sum up. the President.....good man, and very grateful for the opportunity he gave me to get started back into the IT world. If I run into him again, or any of the staff I grew to know, will happily shake their hand, and ask how they are doing. The new NOC staff.....except for one, I realistically can't give an opinion either way because I didn't know them well enough. I trust they are good people though because of the character of the people who hired them. So......I'm only growing my skills, and moving forward. I hope the best for TrinWare, and yeah......... I do believe they are a good company to work for, and it was just unfortunate my current skillset didn't match up to what they are looking for right now. Grateful for the opportunity I was given there.
Cons
communication could be improved within the company, but......nobody's perfect.
