Does ShoreTel pay their employees well?

According to anonymously submitted Glassdoor reviews, ShoreTel employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at ShoreTel. This rating has been stable over the past 12 months.

How satisfied are employees working at ShoreTel?

60% of ShoreTel employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ShoreTel 3.7 out of 5 for work life balance, 3.6 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at ShoreTel?

Software Engineer (14) , Senior Software Engineer (9) , Manager (5) , Sales (4) , Senior Manager (4) , ASM (Area Sales Manager) (3) , Anonymous (3) , Marketing (3) , Project Manager (3) , Technical Support Engineer (3) , Channel Marketing Manager (2) , Client Sales Executive (2) , Director (2) , Partner Business Manager (2) , Sales Engineer (2)

What are the pros of working at ShoreTel according to real employee reviews?

"People are all great to work with and very helpful." ((in 36 reviews)); "you get work out of your home and they have a great can do culture." ((in 26 reviews)); "Good benefits and offers flexibility" ((in 14 reviews)); "Good management and HR." ((in 14 reviews)); "Good work/life balance" ((in 13 reviews))

What are the cons of working at ShoreTel according to real employee reviews?

"Middle managers have little to no people management skills; it is either their ways or the highways." ((in 10 reviews)); "Upper management changed halfway through my 1.5 years there and it felt like some of us were lost in the re" ((in 10 reviews)); "Senior leadership refuses to take responsibility for poor vision and misdirection of CLOUD Solution." ((in 9 reviews)); "Compensation is average" ((in 6 reviews)); "No 401k matching" ((in 3 reviews))

What are employees saying about ShoreTel redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ShoreTel redundancy and their outlook for job security at ShoreTel in 2026.

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ShoreTel

Acquired by Mitel Networks

ShoreTel Reviews

3.6

60% would recommend to a friend

(277 total reviews)

Don Joos

69% approve of CEO

40% positive business outlook

Ratings by category

3.8

Diversity and inclusion

3.7

Work/Life balance

3.6

Culture and values

3.6

Compensation and benefits

3.3

Career opportunities

3.1

Senior management

ShoreTel has an employee rating of 3.6 out of 5 stars, based on 277 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ShoreTel employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

277 reviews

1.0

26 Mar 2015

Business side excellent, technical side collapsing fast. Engineers beware!

Senior software engineer

Recommend

CEO approval

Business outlook

Pros

High pay and "take one" titles available to just about anyone who asks for a senior title. We inherited through acquisition a music culture that spread to the entire company but little time to practice music nowadays. Good vacation if you survive long enough. Cool areas of technology.

Cons

Engineering culture has been trashed. Over the 2 year reign of the current CEO everything intangible that built this company is being dismantled. The business side has finally hit its stride but the technical side is feigning to support the business when it is actually crumbling. People who built the company were pushed out the door in many different manners and replaced by technical/cultural nincompoops. Other good people are openly looking for jobs elsewhere. The new culture cuts corners and imposes fear across the dev and test group. It is like the living dead in here.

2.0

11 Jan 2017

Used to love it, but it isn't the same

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

I have loved working at ShoreTel for almost 3 years, but not any more. Used to attract really quality people, but much harder to attract top talent now. Pay well.

Cons

They drove us to the point of near exhaustion and spread us too thin, and as a result the product is a mess, partners don't want to sell it, sales isn't engaged, and now people are exhausted and leaving or phoning it in. Then the company slammed on the breaks with this "Strategic Committee" and now folks are totally disengaged. Also, you will NEVER get promoted here.

1.0

10 Mar 2017

Anonymous

Recommend

CEO approval

Business outlook

Pros

The kitchen is full of snacks and drinks and the health benefits are fairly decent. Corporate wellness reimbursement the past two years is a good perk.

Cons

There has been not so pleasant changes including multiple reorgs in less than a year. Employees are leaving the company at an increased rate. Removing the PTO policy and putting in place an R&R policy was a sneaky way of freeing up cash for the company. Many of the experience and good employees are leaving and there are people in management positions that seem to have no prior experience. This used to be a good place to work! Many positions are underpaid causing many to only see this place as a stepping stone in their career path.

Viewing 1 - 3 of 277 Reviews

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