Shopify Reviews

Updated 4 Jul 2020

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4.0
72%
Recommend to a Friend
88%
Approve of CEO
Shopify CEO Tobias Lütke
Tobias Lütke
413 Ratings
  1. "A Career and Lifestyle"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success Manager in Christchurch, Canterbury
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time for less than a year

    Pros

    Honestly Shopify is the absolute hands down best company to work for. You are free to be yourself and are treated with respect and as an equal. You can start or get involved in new projects or learn new skills and knowledge to improve yourself. There is an absolute wealth of knowledge between all the staff that are employed and they're all happy to help if they can with anything and everything. You can use your own initiative to ask someone in another role what is required a d the best way to start upskilling for that role and they will point you in the right direction.

    Cons

    No cons, however it can be difficult for some people to get used to the idea of asking questions and taking initiative. For example if you want to talk to someone in the very top management, go ahead and either message them or send an invite for a 30 minute chat. The worst that can happen is they say no due to lack of time which you can then try reschedule. You won't ever find this of freedom again.

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  2. "Best Remote company to work for"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support Specialist in Wellington, Wellington
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Shopify full-time for less than a year

    Pros

    The sense of a close team, regardless the size of the organisation.

    Cons

    Working alone remotely, only sometimes.

  3. "Hard work, fast paced, good perks"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Wellington, Wellington
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time for more than a year

    Pros

    Good perks Working remote Helping small businesses

    Cons

    Stress Hard to move from customer service role to something else in the company Constant changing environment to learn Glorified problem solver

  4. Helpful (1)

    "Great company, great opportunities"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Auckland, Auckland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time for more than a year

    Pros

    Work with good people in a company ran by genuinely good people

    Cons

    You can't run away from beurocracy

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    Shopify Response

    April 8, 2020Social Care

    Hey there, thanks for the review! It’s great to hear how much you enjoy working with your team. Through the 2019 Engagement Initiative, we started to address ways in which management can effectively receive employee feedback by holding “Lead Labs”. The main goal here is to help level up and create support networks across Support Leadership. This program has now been formalized and is currently being offered to support leads in an effort to make communication transparent and information easy to find. Your feedback is definitely being heard, so thank you for sharing!

  5. "Guru"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Guru in Wellington, Wellington
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time for more than a year

    Pros

    Great company, flexible, proactive, provide everything, great training, perks are amazing

    Cons

    Remote working from home, can mean you feel isolated. So they promote wellbeing and encourage you to actively be social

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  6. "Very good company to work for"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time

    Pros

    I have enjoyed working at shopify.

    Cons

    No cons that I can think of.

  7. Helpful (9)

    "Too good to be true"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative (Guru) in Wellington, Wellington
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Shopify full-time for less than a year

    Pros

    - the benefits are pretty good (health insurance and a spending account) - Working from home

    Cons

    There is a lot of work that needs to be done with this company, and if you are considering working here, you should really do your research to know what you are getting into. This isn’t just any ordinary support role, you are required to support EVERYTHING. This doesn’t seem like an issue, but when you get bombarded with questions that you actually do not have the tools to support and you are still expected to provide excellent support no matter what. Your KPI’s are almost impossible to reach, no matter how hard you try. A day in the life of a Guru consists of back to back phone calls for either part of your shift (8hrs) or half of your shift, where you better not take more than 5mins to finish your notes and send out an email. This is then followed by back to back chats, which just by the way you are expected to do 3 at a time (they don’t mention that in the interview process, this little nugget of information becomes known well into your training). You have an incredibly high workload, with constant interaction where all you do is try your best under the circumstances, all to be told during your QA that you are either a low performer or if you’re lucky average. There will be constant and borderline over the top goal setting, which in all honestly don’t lead to anything. The cherry on top the cake is that you will often get abusive merchants, and be prepared to be told that there is always something you could have done differently, even if they come in being completely rude, it feels like it will always be your fault that they are upset. Oh and support teams are often equally as rude when you require assistance, so be prepared to be the walking mat of the merchants and the company. It is completely and utterly mentally draining, so be prepared.

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  8. "It's a great job"

    5.0
    Current Employee - Customer Success Representative in Wellington, Wellington

    I have been working at Shopify full-time

    Pros

    Growth mindset, so much to learn about e-commerce, great culture, great benefits

    Cons

    Due to the fast-paced nature it can be stressful at times

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  9. "Highly Recommended"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Success Guru in Wellington, Wellington
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Shopify full-time for less than a year

    Pros

    Awesome Training, Benefits and company to work for. Squads are very close and easy to collaboratively work with. Good growth opportunities at the time.

    Cons

    Remote working can be hard, more Pop-Up events to hang out with work mates. G

  10. "Shopify Guru"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Shopify full-time

    Pros

    Awesome benefits, extremely supportive environment, exciting company

    Cons

    Very few - can be overwhelming when entering Guruland

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Found 558 reviews