SMS Reviews

4.0

78% would recommend to a friend

(468 total reviews)

55% positive business outlook

SMS has an employee rating of 4.0 out of 5 stars, based on 468 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SMS employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

468 reviews
3.0
13 Jul 2011
Recommend
CEO approval
Business outlook

Pros

You are helping business owners. The compensation is good for the work load. The company is committed to training sales staff on the ins and outs of selling a unique service. They are committed to helping the sales staff stay on. The SAM has a fair amount of leeway on planing their day.

Cons

If you want to do your 40 hours a week and do it well you need to put in a good extra 20 hours in when you first start. This time will diminish once you get through the learning curve of learning the industry and EVERY other industry out there. They tell you that you will get a company provided permanent assistant to schedule for you and that the assistant will schedule exclusively for you. They tell you the leads are qualified and solid. They tell you the leads are double checked by the management staff. All of these things are at best incorrect, at worse flat out lies. The Assistants are at best, doing the best they can. They are mostly young individuals doing their best to schedule appointments for a person they never met in a place they have never been. I had 21 Assistants in the first 24 days. There was no continuity of support. I can not train an assistant to schedule my area correctly when I have a new one every day that is not even supplied with a map on my 100 mile area with major waterways complicating travel. The same five lead could be set up to run you 100 miles in a day or 250 miles. I got the 250 version, every day. I do not hold the Assistants responsible for this the fault lies in a management culture that spends too much time pushing the sale of the appointment and too little time training the schedulers on the realities of geography. This is compounded by the lake of timely payout of commissions. Six weeks is too long to have to wait for a check. I realize that they have to wait for the clients check to clear, but in this day and age that takes 3-5 days tops. The other aspect is after you are no longer with the company they will not pay you the commissions they own you and they do not have to by Illinois state law. So plan on working the last 6 weeks for free. Oh yes i forgot to mention this is a 100% commission job. Don't get me wrong I knew this when I took the job. I have worked commission for years and I am good at it, very good. I am just not used to having my sales depend on other people quit so much. So in short....after all that. The leads are horrible. The leads are not well schedule. For god sake pay your sales staff in a timely manner. Not only do we live in an immediate gratification society, we all have bills to pay, not the least of which is the cost of business which for we was 1200 in the first 3 weeks. This left me trying to hang on for at least 3 more weeks to get paid on my first sales.

1.0
24 Feb 2015
Recommend
CEO approval
Business outlook

Pros

The only pro listed above is really a con. They do everything they can to work with people and keep people because the salary, commission, and bonus structure are BS! I am a real salesman and have been in sales for over a decade. (I wouldn't still be doing it if I wasn't successful)

Cons

In any job where I made a sale, I got paid. NOT HERE FOLKS!! Your salary in every position is dependent on what they guy involved in the process after you does. If he fails you don't get paid. Let me break it down for you. The idea is to get a consulting project for the company. It starts with a Business Coordinator doing some appointment setting for a sales rep. IF he gets an appointment (and the leads are absolutely terrible/ wrong names, wrong addresses, out of business, income incompatible; 65% of the companies leads in its decade old database are no good) the sales rep that goes to the appointment MUST convince the client he needs an Analyst for you to get your commission!!! Once the sales rep/ SAM sells it (if he does) He doesn't get paid unless the Analyst he sends in after he leaves collects an analysis fee (which the client has an option not to pay, given to him in writing) Also even if the client is convinces he needs an Analysts, the company has way less Analysts than reps so they may not even send the Analyst, thus no pay for the rep. If the Analysts is successful in convincing the client he needs consulting, the Analysts doesn't get paid until the consulting fees are collected! SO IN A NUT SHELL, YOU CAN BE THE VERY BEST AT YOUR JOB AND NEVER MAKE A CENT!! I was an INSIDE sales rep which is the same as an outside one in pay structure but i did my sales over the phone. I made quite a few Analysts appointments in my short time in that department but they didn't send out an Analyst even once!! (in my opinion, due to work place politics: If your not in bed with the management, your last on the list) So I moved to the Business Coordinator department to do appointment setting. Even with horrible leads I managed to begin the upper 50% of my department in performance from day one in the department. I was only there for 3 weeks and generated 50 SOLID leads for the reps. The clients I had told me everything about their companies and my reps knew exactly what they needed to do. Out of 50 leads generated only 2 resulted in an Analyst being sent and only 1 fee collected. Long Story short: AFTER 10 YEARS AS A SUCCESSFUL SALESMAN, I WAS REDUCED TO MINIMUM WAGE!! I stayed with SMS (and their list of alias names) for 3 months and never saw more than $320 for a weeks work!! When I put in my 2 weeks notice, I was told not to worry about two weeks and to just take it as time off (unpaid of course) so I was essentially fired. Luckily I had another job with a former employer in less than an hour. I quit on a Monday and was supposes to have received a paycheck the prior Friday!! Its been several days since payday and nobody knows where my paycheck is........they get real butt hurt if you quit, so if your stuck at SMS, I suggest you quit right after receiving your paycheck and pray they send the ones still owed to you in the mail.

1.0
16 Jan 2016
Recommend
CEO approval
Business outlook

Pros

There is some very good training and some very nice people but.....

Cons

Please Read this review in it's entirety. Stay away from this company and this position. This is a very fraudulent company. They promise their sales people qualified leads but they most often are completely unfounded. Between 80% and 90% of the "appointments" are blatantly false. They have a "business coordinator" set up appointments for you that have contact names, address and times. The vast majority of the time you show up to vacant buildings or locked doors or the "contact" is not there. The client has no idea that you are coming. SMS does not pay your expenses so you are simply out the money for your time, car and gas. The clients have no knowledge of these so called appointments. SMS sets between 3 and 6 "appointments" for you each day and you will be lucky if 1 is actually there and very little chance they know why you are there or care to hear you out. This is all at your expense. They then mandate that you collect 10 business cards each day (cold calls) for which they use for telemarketing. You do not get paid for this activity. You only bear the expense and time for which you DO NOT GET PAID. They then require you to check in 4-5 times per day and have mandatory calls and sales reports during the week. They advertise this as a $100,000 opportunity but that is highly unlikely. The turnover is incredible. This is simply not a legitimate career opportunity. You could put hundreds of miles on your car each week and have no return....

Viewing 1 - 3 of 468 Reviews

Glassdoor has 541 SMS reviews submitted anonymously by SMS employees. Read employee reviews and ratings on Glassdoor to decide if SMS is right for you.