Prosource Wholesale Reviews

Management has just begun to sell cabinets and does not understand how to manage the cabinet department. You are left on your own to make it without any support. Cut throat sales environment with the Account Manager's stealing sales and withholding information about a client in the showroom there to see the Kitchen Designer and hand you the information after the client has left the building. Account Managers are the first point of contact for clients looking to buy cabinets and the problem is that the A/M's are really not trained in understanding clients needs or budgets and recommend the wrong products for their budget. You'll be lucky if you ever get a budget from an A/M. Very long hours, be prepared to design twice because the initial information was not provided properly to the Kitchen and Bath Designer. No admin support. Your work day will flood into your evenings and weekends to keep on top of it. Full schedule of in-home measures for members (contractors and designers) and be prepared to give away the design prior to a sale.

You will not make the industry standard salary of an Account Manager. Management is a joke and sometimes the people they hire know NOTHING about the product we sell. Be prepared to be chewed out on a daily basis by clientele who just want to know where their product is, but due to a HUGE lack of communication from vendors, you will never be able to give them an accurate answer. Account Manager are forced to abide by the strict no return policy but management is spineless and will crumble quickly making the Account Managers look stupid. You make a pittance of a salary but management isn't afraid to ask you to do work after hours, before hours or on your days off. Also you will have to work at least one Saturday a month (on top of your regular 40-45 hour work week), but there were times I would work every other Saturday (you aren't paid anything extra for these days). Lack of communication all around, employees are stretched far too thin. Clientele is made up mostly of bullies who throw temper tantrums and usually do most of their shopping at Home Depot, but will expect you to move Earth for them. Kitchen Designer is stretched faaaaar too thin and account managers will usually feel left in the dark when a member is asking questions about their kitchen project and the designer is unavailable.