Museum Hack Reviews

4.0

77% would recommend to a friend

(21 total reviews)

Tasia Duske

100% approve of CEO

69% positive business outlook

Museum Hack has an employee rating of 4.0 out of 5 stars, based on 21 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Museum Hack employee rating is in line with the average (within 1 standard deviation) for employers within the Arts, entertainment and recreation industry (3.9 stars).

Reviews by job title

21 reviews
1.0
10 Nov 2017

Sweatshop

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Home based work with an hourly rate.

Cons

This place is a sweatshop. They expect you to be on call from 9am-8pm M-F. You only get paid for 29 hours! The female managers are back stabbing and treacherous. Don't work here until there are changes in leadership.

1.0
20 Nov 2017

Once full of life, now bereft

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Wonderful idea, often executed to perfection by guides: make museums great. - Lower management incredibly supportive, and guides who lift each other up - Flexible hours and workspaces, make it easy to work from home, vacation, with each day new - Creative staff who strive for greatness - the guides are an endless pleasure to work with

Cons

- Once a great idea, that has been rung dry to feed creativity to corporate clients desperate to spend corporate team building money in new ways -- corporate team building tours drive management and nothing else matters - Upper management actively denies anyone who cares for the well-being of tour guides (who make the magic happen in museums) from joining management level, unwilling or unable to hear or care about their perspective - Management touts open communications while weaving tales to justify lack of creative problem-solving and endless churning of "creative projects" - Work-life balance incredibly unhealthy; management hides behind veil of "it's a start-up!" while working part-timers to the bone; benefits are hilarious at best (I really don't care about free monthly massages while working 60+ hours a week because everyone else is, and management quietly stoking the flames of unhealthy work-life balance because it's for profitable) - Dismissal or slow pushing-out of anyone who wants to be and do better by their part-time workers, including creative managers, production managers and sales managers - The company holiday party, meant to celebrate the staff and allow them to decompress together, was instead a time to work and described as "semi-mandatory." This is what management thinks is normal and okay, and has convinced much of the staff the same

avatar
Museum Hack Response
8y
The hardest thing for a founder to hear is negative feedback about his company. Nick Gray here, Founder of Museum Hack. I wanted to personally reply and say thank you for caring enough about the company to share your frustrations. First: I’m sorry. It sounds like we let you down in more ways than one. You’ve shared enough here for me to know that you care, deeply, about the incredible tour guides and remote staff we work with. You care about our company and our mission to make museums more awesome. You’re right that we are a guide-driven company. Our tour guides are the heart and soul of our company. As we’ve grown so quickly over the past year, with new cities and new management, it has been too easy for me to forget about who the real stars are for our customers. I don’t agree with all of your comments and think a few of them are unfair. Among our many dozens of happy team members. I know a bunch who describe Museum Hack as the best place they’ve ever worked. They love the creative work environment, the freedom, and the fun. This company is not without our growing pains. And what makes us special is that we are quick to adapt, to promote from within, and we keep getting better as we learn from feedback like this. Growth during the past year hasn’t been easy. I’m sorry we let you down as we’ve matured as a startup into this next phase of our company. Our mission is to make museums more awesome for more people. And I am thankful for our corporate clients who help us support that mission so that we can have benefits and a great work environment to our employees. I take your feedback seriously and appreciate your comments. We love our team and we’ll use this as a reminder to never forget that our tour guides are what make us so special.
1.0
25 Feb 2018

A Soulless Husk of a Good Idea

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Guides are amazing and contribute to a collaborative, fun, supportive environment on the ground in the museums - Accepting of all walks of life, zero tolerance for homophobia - Most of the people working at the company are genuinely good people who want to see and do good in the world - Team leads and city leads want to help their direct reports succeed and do well within their roles - Amazing concepts

Cons

- Upper management cares only about the bottom line, often scapegoats certain employees for failings of entire projects or initiatives until they quit or are fired - Little to no onboarding process - Upper management often delivers empty promises that are never fulfilled, especially about opportunities for growth - Pay and benefits are lacking, but if you don't respond to texts or emails or Slack messages quickly there are Problems + regular communication breakdowns between remote teams - The original mission has largely been abandoned where even the founder has stepped down

Viewing 1 - 3 of 21 Reviews

Glassdoor has 26 Museum Hack reviews submitted anonymously by Museum Hack employees. Read employee reviews and ratings on Glassdoor to decide if Museum Hack is right for you.