McMillan Reviews | Glassdoor.co.nz

McMillan Reviews

Updated 15 May 2019

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Found 52 reviews

4.1
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85%
Recommend to a Friend
McMillan CEO Pierre Paul Samson
Pierre Paul Samson
0 Ratings
Pros
  • "Emphasis is on doing great work while maintaining a work/life balance(in 9 reviews)

  • "Ability to work from home (sometimes/with good reason),(in 6 reviews)

Cons
More Pros and Cons
  1. Helpful (2)

    "Identity crisis?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Negative Outlook
    No Opinion of CEO

    I have been working at McMillan full-time for more than a year

    Pros

    Talented people, accessible execs, wide range of experts from who you can learn from, great office spaces and openness to new ideas, fun no-drama colleagues, events outside of work.

    Cons

    We position ourselves as a brand experience agency, but we often accept work/projects that are disconnected from our strengths. It takes a lot of time to even know where we are going in terms of projects or processes. People are strong-willed, committed to great work but disorganized to make it happen. Nobody really knows who owns what, roles are unclear so too much time is taken before we do what we do best.

    Advice to Management

    Clarify roles. Simplify processes. Reduce the number of communication channels with clients but make them better. Roadtest all this more quickly and communicate results more often, even informally. Don't take months cooking something up before even communicating or testing it with us, in the loop. All the right people are here, all the right elements are in-house but a good team without roles will somewhat always suffer...

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    McMillan2019-05-15
  2. Helpful (7)

    "Opportunities and Dangers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Strategist in Ottawa, ON
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at McMillan full-time for more than 5 years

    Pros

    Beautiful office, great peers, above-average pay, and international exposure. You'll find some of the most talented writers and designers in Ottawa, and the sense of camaraderie is strong. You'll learn a lot in the first two-three years from experienced and passionate colleagues. But leave before you get complacent...or fired unexpectedly.

    Cons

    - Consistent track record of tolerating toxic personalities in management, firing them long after the damage is done - Poor communication from the top. Your coworkers might disappear (one-at-a-time over a week or two, or all at once, like recently). Clients might disappear. The company strategy changes regularly without clear goals that everyone can get behind. - Creative teams are treated well, but account, development,...

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    Advice to Management

    - The strong proportion of B2B work means that most clients don't value marketing or want to spend much money on it. This takes a toll on staff, in all the ways. - The top-heavy corporate structure leads to more layoffs than necessary. Thinning out the management and keeping just the best would make the company much more resilient in lean times. We're in a bubble now, leaner times are certainly coming. - Connect more...

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    McMillan2019-04-21

    McMillan Response

    May 1, 2019CEO

    I appreciate your perspective. Indeed, our industry is different than most, which can be both exhilarating and frustrating at times. We strive to strike a balance between client requests and building a healthy culture. It’s not easy, but we do take it seriously and we strive to ...

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  3. "Onwards and upwards!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Ottawa, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at McMillan full-time for more than 3 years

    Pros

    Constant personal and professional growth, new challenges every day, and upward momentum. Very talented and passionate coworkers and supportive, transparent leadership. New CEO showing excellent business acumen in navigating the ups and downs of our highly volatile industry with a great sense of integrity and foresight.

    Cons

    Because the nature of our industry is very fast-paced, sometimes it gets very overwhelming and requires some serious time management and organizational skills to maintain a healthy work-life balance.

    Advice to Management

    Possibly leverage and use the skills of middle management more often to sharpen business skills and create more fluidity and autonomy throughout the organizational hierarchy. Hire more talents from out of town who have more competitive industry experience and are hungry to compete with global talents. We need more people with a certain level of maturity and perspective that comes with “big cities” background and experience.

    McMillan2019-04-17

    McMillan Response

    May 1, 2019CEO

    Thanks for your input. I genuinely appreciate your advice about leveraging the skills of our management team. We have a talented cast across the board with the potential to grow at all levels. I also believe that we’ll grow with the right mix of local and international talent. ...

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  4. "Bold changes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at McMillan full-time for more than 3 years

    Pros

    Great staff of talent, probably the best in the area. Real experienced pros who are among the best at what they do, an excellent place to learned from seasoned vets. McMillan always does well in the award shows and with a new CEO who seems determined to do bolder work that gets noticed, should be interesting to see where it leads. Some staff seemed shaken by the move away from safe B2B work, and they are definitely being...

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    Cons

    Perhaps a bit of Ottawa malaise exists, some staffers seem content to play it safe with the work. The shift to bolder work will test those types. CDS need to step it up and push for work that makes an impact.

    Advice to Management

    Stick to your guns, keep the vision, ride out the storm and aim high. Utilize the great talent on the staff to their fullest potential. Bring in new clients who allow the team to shine and the future will only be bright.

    McMillan2019-04-24

    McMillan Response

    May 1, 2019CEO

    Thanks for your positive input and support as we move into this new era. It’s not easy having to make tough decisions when you’re surrounded by great and experienced talent and an inclusive culture like McMillan’s. But to thrive in these times of change, we need to be clear-headed ...

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  5. Helpful (13)

    "What happened to McMillan?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Ottawa, ON
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at McMillan full-time for more than 3 years

    Pros

    This used to be an amazing place to work. The culture was phenomenal. Moral was always high. Work was a bit dull, but still thriving. Work/life balance was decent. Salaries and profit sharing was decent.

    Cons

    Things started going down hill really fast after the new CEO was announced. Empty promises. Failed company ambitions. A major shift in culture. Now, moral is at an all-time low. Clients don’t see us as trusted advisors and work/projects are dwindling. Layoffs are frequent and significant. And the CEO doesn’t even know my name, or my title for that matter.

    Advice to Management

    What happened to you guys!? Seriously. Check your egos.

    McMillan2019-04-15

    McMillan Response

    May 1, 2019CEO

    Although it was difficult to read, I appreciate your comment. I can understand that a change in leadership is not always welcomed and that our newest direction may not appeal to you. As I embrace the role of CEO and put in place a plan that I believe will ultimately help us succeed ...

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  6. Helpful (5)

    "Who Poisoned the Water Here?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at McMillan full-time

    Pros

    McMillan has always recruited well, so they have a strong core of extremely creative people, and a few genuine superstars. The workplace is beautiful and encourages collaboration. Salaries are competitive among senior management.

    Cons

    In less than a year, McMillan has gone from being one of the most sought after agencies in Ottawa, drawing new hires from Toronto on a regular basis, to a company that appears to be sinking rapidly. The company has laid off some of its most experienced creatives, and seems to have completely abandoned its hard-won reputation as a great place to work. Current employees are shopping their CVs around and telling anyone who...

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    Advice to Management

    Return to what made McMillan great, if it's not already too late.

    McMillan2019-04-17

    McMillan Response

    May 1, 2019CEO

    I appreciate your comments, even if they aren’t exactly supportive. As you may already know, ours is a volatile business, and other agencies are experiencing similar impacts and transitions. Current market constraints have required us to make some pretty significant changes. It’s ...

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  7. "A great place to work with lots of creative people!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at McMillan full-time

    Pros

    Humble, honest people, Executive team is always open to suggestions from employees, Great, fun culture, Well lit office space in the market, Flexible hours, Personal appointment time off, birthday off volunteer day off, Ability to work from home (sometimes/with good reason), The Albert!

    Cons

    Benefits can be improved (e.g. no RRSP, no maternity leave benefit, no dietician, etc.) Vacation days are below expected

    McMillan2019-01-24

    McMillan Response

    May 1, 2019CEO

    Thanks for your positive comments. There’s definitely a good work/life balance here at McMillan, which is not always the case in the agency world. We’ll look at upping our benefits as noted, appreciate your input! Best, Pierre Paul

  8. "Positive workplace with a growing performance culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Ottawa, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at McMillan full-time for less than a year

    Pros

    No egos Competitive salary and benefits Friendly and supportive working environment Not hierarchical Focused on positive growth and performance Respectful Fun Locally owned and operated No micro-management styles

    Cons

    Opportunity to improve and formalize some processes for how teams can/should work together. At times teams people can become silo'd and lack clarity roles and expectations for projects. Opportunity to become firmer with regards to performance management to help demonstrate clear and defined expectations.

    McMillan2019-01-09

    McMillan Response

    May 1, 2019CEO

    Thanks for your positive input. We’ll strive to keep it up as we move the needle. I appreciate your comments on structure and process. As part of our growth plan, we’re transitioning to a model that allows for more flexibility, higher creative value, and better client responsiveness. ...

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  9. "Every workplace needs an Albert."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Approves of CEO

    I have been working at McMillan full-time

    Pros

    Amazing work environment with a great community of talented individuals. Profit sharing with tiers encourages everyone to strive to achieve more than the bare minimum. The office is closed for Christmas break so no need to use any vacation days around the holidays. 'The Albert' is a role that I am convinced every company should look into implementing. He stays on top of everything, and plays a large part in making...

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    Cons

    Starting salary was less than expected.

    McMillan2019-01-08

    McMillan Response

    May 1, 2019CEO

    I agree—it’s a distinct and unique role, one that Ray is perfectly cast for! Thanks for your input on salaries, I’ll take an excerpt from our HR Manager: “In terms of salaries, benefits and time-off: it’s important to us that we’re a competitive creative agency, so we did a ...

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  10. "Great culture and people!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at McMillan full-time for less than a year

    Pros

    There is no gossiping - the culture is very positive. Work culture is non-toxic - it's refreshing! Executives are approachable, friendly, real people. They have earned people's respect. All the employees are talented, inquisitive, and hard-working - we frequently share inspiration with each other. Projects have well put-together teams - there is a sense of collaboration, and feedback is encouraged which makes...

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    Cons

    Non-competitive salaries, and benefits package could be greatly improved: there are only 2 weeks of vacation to start and no group RRSP matching plan that is common in other workplaces. There is a lack of an established process for some things which can be hectic at times. They are aware and this is being worked on. Employee reviews are frequently held late. HR has set up the software to require an explanation...

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    Advice to Management

    HR policies should be reviewed to ensure that they make sense and are competitive. Other than that - keep it up!

    McMillan2018-11-01

    McMillan Response

    January 15, 2019HR Coordinator

    Hey there, thanks for your feedback. It sounds like overall, you’re happy at McMillan. And that makes us… well, happy! In the spirit of maintaining all this happiness, we’d like to address some of your concerns. In terms of salaries, benefits and time-off: it’s important to us that ...

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Found 52 reviews