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      MS First Capital Insurance

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      MS First Capital Insurance Reviews

      2.6

      47% would recommend to a friend

      (28 total reviews)

      52% positive business outlook

      Ratings by category

      2.9

      Work/Life balance

      2.8

      Compensation and benefits

      2.4

      Career opportunities

      2.3

      Culture and values

      2.3

      Diversity and inclusion

      2.3

      Senior management

      MS First Capital Insurance has an employee rating of 2.6 out of 5 stars, based on 28 company reviews on Glassdoor which indicates that most employees have an average working experience there. The MS First Capital Insurance employee rating is 28% below average for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      28 reviews
      1.0
      27 Jan 2026

      Good Exposure, Terrible Systems

      Executive
      Recommend
      CEO approval
      Business outlook

      Pros

      • Can see how things are done and learn different operational tasks. • Opportunity to experience real work scenarios.

      Cons

      • Systems are outdated and rely too much on people remembering things. • Workflows are scattered across different platforms, making tasks slower and more error-prone. • Efficiency depends on employees knowing tricks, not the system. • Long-standing process issues are pushed onto staff instead of being fixed properly. • Employees are blamed for problems that come from the system, not their mistakes. • Salary is always late, never early, which makes planning money hard. • Annual leave is earned leave, making taking time off unnecessarily hard. • Leave approvals are complicated and slow.

      avatar
      MS First Capital Insurance Response
      4mo
      Dear Colleague Thank you for your invaluable insights. We assure you that your feedback has been noted and will contribute towards our organization transformation initiatives; we would expect significant improvements in our daily work with the help of technology and review of our work processes. Once again, we thank you for taking the time to let us know your perspective! Regards HR Team MS First Capital Insurance
      3.0
      10 Jan 2026

      -

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Good and understanding bosses who are willing to teach

      Cons

      Repetitive work, may not have much say

      avatar
      MS First Capital Insurance Response
      4mo
      Dear Colleague Thank you for your encouraging words! We will continue to find ways to enhance our roles' diversity. Once again, we appreciate you taking the time to let us know your feedback. Regards HR Team MS First Capital Insurance
      1.0
      27 Nov 2025

      BAD

      Executive
      Recommend
      CEO approval
      Business outlook

      Pros

      1) Fixed working hours, No overtime

      Cons

      1) No flexible arrangement, company is too strict on reporting times with 0 leeway 2) Incompetent seniors and lack of proper assessment for promotion to Managers 3) Micromanaging 4) Biasness at work - i.e selecting certain workload which are easier, and pushing the harder workload to others 5) Very very toxic environment, non-professional 6) Drama 7) No proper procedures 8) Toxic culture of spamming you on your off days and even the weekends for non-work related matters 9) Lack of chemistry between teams

      avatar
      MS First Capital Insurance Response
      5mo
      Dear Colleague We are sorry to hear about your experience. We will continue to improve our work processes, and would like to assure you that your feedback will be treated with importance. This is particularly so for our onboarding program for our new hires. Thank you again for taking the time to let us know your perspective! Regards HR Team MS First Capital Insurance
      Viewing 1 - 3 of 28 Reviews
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      ReviewsMS First Capital Insurance reviews

      Glassdoor has 28 MS First Capital Insurance reviews submitted anonymously by MS First Capital Insurance employees. Read employee reviews and ratings on Glassdoor to decide if MS First Capital Insurance is right for you.