Homebridge Reviews

2.4

25% would recommend to a friend

(65 total reviews)

Min Chang

17% approve of CEO

16% positive business outlook

Homebridge has an employee rating of 2.4 out of 5 stars, based on 65 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Homebridge employee rating is 30% below average for employers within the Healthcare industry (3.4 stars).

Reviews by job title

65 reviews
1.0
12 May 2016
Recommend
CEO approval
Business outlook

Pros

a chance to assist a vulnerable population in SF.

Cons

Arrogant, dangerously uninformed, disorganized, and unethical upper and middle management.

avatar
Homebridge Response
6y
Thank you for taking the time to leave feedback. We have made a lot of improvements that address your concerns and plan to make more.
1.0
20 May 2019

Horrible Company

Recommend
CEO approval
Business outlook

Pros

Highest pay for Home Care Providers in the Bay Area

Cons

Where should I begin??.. The training program is too long, boring, and the rules are ridiculous!! If you are late (even by 5-10 minutes) , miss a day, leave (even 5-10 minutes) early then they kick you out of the current training course and then you have to start the 2 week course completely over again! Even if you were on your last day of training, and let's say that you have an emergency, are I'll, etc. they have 0 empathy and will make you start all over again! They are extremely nice when you get hired and during training (sometimes) but once you actually start in the field, you are on your own! They DO NOT care about their employees NOR the clients! There is so much FAVORITISM that it's crazy!! You HAVE TO ONLY take Muni even if you have a car, and if you don't, then you will be fired on the spot! And if your supervisor doesn't really care for you, they will assign you cases that are on opposite sides of the city! I spent a majority of my days just traveling to and from my clients (and you DO NOT get paid for travel, even though they say you will)! Also be sure to keep very clear and concise records of the time/s you work including time, location, travel time/distance, client identity and have your client sign every single time that you are there, because Homebridge WILL try and short your pay!

avatar
Homebridge Response
6y
Thank you for providing this information about your experience working as a caregiver. Given the information you provided, it seems like it has been a while since you worked at Homebridge. We want you to know that a lot has changed since you worked here. We have adapted our training courses to allow for flexibility. If you need to miss a day and are good about communicating as soon as possible, we allow for make ups without having to start over. We have also added job shadowing into the training so that new caregivers have an opportunity to see what fieldwork will be like. Caregivers still take MUNI and we DO PAY for all travel between clients. In fact, we have reorganized our caregivers into teams so that they work in regions where they don't have to travel as far between clients. Homebridge caregivers are union employees and protected by their Collective Bargaining Agreement which prevents us from ever firing someone on the spot. We apologize for the negative experience that you had and we would like to invite you to come back and give working for Homebridge another try.
4.0
15 Sept 2015

WORST PAYROLL METHOD OF ALL TIME!!

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The pros of being a "caregiver", first and foremost is the wonderful feeling you receive knowing you've helped someone in need. The other advantages include the potential of establishing life-long friendships with the people you help. The flexibility in one's work hours is also a wonderful perk! Between the recipient and provider, the work shifts can be easily established to work advantageously for both. Good medical and dental benefits are also offered.

Cons

The biggest "con" to this job is the payroll method. It is by far the most RIDICULOUS and frustrating payroll method I have ever encountered! It is so archaic. Whoever presented the method to the IHSS Consortium should be fired! First, they require a manual submission of one's time sheet every 2 weeks that needs to be "mailed" all the up to Chico, CA, which takes about 2 to 3 days. Then the worst part, the "processing" Timesheets are processed by a crew of employees that claim they process them in a timely manner. Please note the words, "they" and "claim". I would not use "timely" to describe the duration of their process. After the processing, the check gets cut, placed back into the Pony Express and you wait another 2 to 3 days to get it. All in all, you receive your checks a week (I've waited up to 2 weeks!) to get your check in hand. Most companies are very diligent about making sure their employees are paid on a specific date, not here. You get paid whenever you do. There's no guarantee, so financial budgeting is not an option. Direct Deposit is offered, but after you submit the request, it will take a little over a month to get it enacted. As with everything regarding the payroll method, why the delay? Your guess is as good as mine. lol. I don't understand why this agency doesn't modernize and set up an ONLINE payroll system? It would be 100% more time efficient, "eco-friendly" in doing away with the paper timesheets (as well as the Pony Express!) and cost-effective. Why outsource a crew all the up in Chico, CA.? My only complaint. "That's my story, and I'm sticking to it!"

avatar
Homebridge Response
6y
Thank you for leaving this feedback. We have changed our timekeeping and payroll method to an online system as of 2017 and have resolved many of the issues you raised in your review. Homebridge is working everyday to make things better for our staff and clients.
Viewing 1 - 3 of 65 Reviews

Glassdoor has 74 Homebridge reviews submitted anonymously by Homebridge employees. Read employee reviews and ratings on Glassdoor to decide if Homebridge is right for you.