Pros
It's remote, for now, although their gradual reduction in hiring countries to the UK makes me suspect it's only a matter of time until they require a return to office/hybrid arrangement. The consistent incompetence by leadership also makes me think they'll eliminate the only "Pro" you tend to see in these reviews. The compensation was actually really good in my case. Work/life balance was okayish.
Cons
I've held back on writing this review for a long time - my years here were bittersweet. I've followed the reviews here over time, and it's pretty obvious that they are (IMO, unethically) incentivizing positive reviews to their employees to counteract the honest concerns and experiences of the great people who offered their commitment and loyalty to the organization, only to see it squandered. I can't let the voices of Zepz's "victims" be plastered over by this. Firstly, assume that your position is not safe. Layoffs are constant. You're particularly at risk if you aren't in greater London or (perhaps) South Africa. It won't matter much how good you are at your job. If you start a job here, keep looking elsewhere while you are employed. Don't be caught flat-footed: just assume that you are a temp. Executive leadership, particularly in the technical and product groups, is shockingly inept. It's not just that they make mistakes (even the best leaders make mistakes), it's that they refuse to learn from their mistakes and repeatedly double-down on them. While the great employees who built a once amazing product are culled on a quarterly basis, the incompetent people at the top have inexplicably been immune to any accountability. Before working here, ask long-time users of the product how the quality has steadily and predictably eroded over time. These brands were once market leaders in the international remittance space. During their haphazard slash-and-burn effort to cut costs to stay relevant, they've abandoned the product and the users. Bugs that cause good users to be kicked off the platform. Bugs that lose millions of dollars. User experience that steadily gets worse. Customer support decimated in favor of badly-performing AI bots that aren't even available for the inevitable "deflection" unless you're logged in (if you can't log in, good luck with that!). There's no one left to fix them - what few people are left are busy chasing crypto-based promises to "streamline the business." Do not trust any promise of bonuses, options, etc. Your salary is your salary (and the salaries there are admittedly decent). Ask pre-acquisition Sendwavers about their bonus fiasco, and about the company's inexcusable lack of ethics during that episode. There are still good people left at Zepz - most of them are probably furiously sending their CVs out, but are up against a tough job market that Zepz is using to its advantage. Oh - I almost forgot! There is some good news if you're looking at a senior leadership position! You'll get to go on exotic, expensive "retreats" twice a year... Instanbul, Casablanca, Barcelona... strange how those haven't been cut, isn't it? It genuinely pained me to write this - my early days at Sendwave were among the happiest and most rewarding in my career. But the latter days were among the darkest. Despite all of this, I really want Zepz to succeed, so it kills me to be sabotaging that with this review. My naïve hope is that for once they'll actually listen to criticism (ha!) and improve. My melodramatic writing style is pretty unique, and they'll probably figure out who wrote this. I probably just burned a few bridges. But with the exception of a few good people left at Zepz (my direct bosses were honestly all pretty good, even at the end!), there's little chance I'd willingly choose to work with this hapless crew again anyway.
