Layoff after layoff - Anonymous employee Western Union Employee Review

1.0
27 Apr 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The people who work here are knowledgeable and want to have passion for the company. Co-workers are friendly and can be very helpful if you build good relationships and learn how each department works. Learn your players and the game is easy but fustrating.

Cons

Where to start. Constant layoffs bring worry and morale down. Employees completely unmotivated and discouraged with only receiving 80% bonus after meeting our numbers and paying the price (literally) for compliance fines from employees 10 years ago. Too many clueless mid-level managers doing nothing and too many VPs sitting around covering their butts. HR is clueless about what employees truly want. Health care plans are too expensive for a company our size. We need more innovation and stop relying on digital to save us. Get better equipment for agents and employees, clean up your databases, help us get software that actually works and does what we need it to do. Been waiting for 8 months for helpdesk to fix a glitch in Access and still have no answer and many of us are left in the dark unable to do reporting.

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Western Union Response
9y
Thank you for taking the time to share your feedback. The company is going through changes and rapid digitization, but we are interested in continuing to drive down bureaucracy wherever there is opportunity. Our leadership development programs (e.g. WU Lead and Leadership in Action) across the company have received positive reception and we hope to continue to reduce the number of negative experiences people have with their leadership. Your idea of holding a national meeting is great input and we welcome your additional feedback. We would also like to address your Access glitch with Helpdesk. To schedule some time to talk to someone in-person or email your suggestions, please contact: careers@westernunion.com

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