Great company but questioning the outlook - Customer Service Representative Wells Fargo Employee Review

4.0
3 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Great leadership, communication, schedule flexibility, decent pay, employee amenities, decent allotment of pto, health/medical, 401k personal holidays, vto, OT, and shift bids, people and trainings are great.

Cons

Kind of a double edge sword. Nearly impossible KPI Metrics, strict occurrence based system for metrics that don’t fall off for 6 months and attendance for 1 year. schedule for things have to usually be done in advance or won’t be approved, outdated/problematic systems, hybrid positions by policy are to be fulfilled in and out of office when scheduled if not followed it results in an occurrence regardless of situation. Management will bat for you until their hands are tied by policy. Difficult to transition, most positions require you to remain in that position for 1 year before allowing department transition. Pay increases are performance based on an annual review and education or prior level of experience have no merit or effect on pay increases or starting pay.

Explore other reviews about Wells Fargo

5.0
6 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great culture, great community aspect

Cons

Some people are overworked, still slow off of past history

4.0
1 Dec 2014
Recommend
CEO approval
Business outlook

Pros

Benefits (but cost creeping up and coverage creeping down each year), Good Morale Both Management and Coworkers, and Honestly a Great Company.

Cons

Cross Selling is the only focus now, firing employees who are great at their job in every area that should matter but if the cross selling results are not meeting the ever ridiculous quota (which continues to rise) than you may not have a job next month. Expectation for customers to say yes to cross selling, leaving you with no real control of your job security. Stress!

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