It was fun while it lasted - Client Success Specialist TriNet Employee Review

3.0
13 Jan 2022
Recommend
CEO approval
Business outlook

Pros

Great pay, amazing PTO/ Sick time/ holiday pay. Good benefits. Amazing teammates

Cons

Went through a rebranding and the entire “culture” changed. Went to a call center format that was completely a disaster. Launched the call center as a secret to their clients and let their front line workers clean up the mess. I never heard “pivot” so much in my life. As they poorly executed the change from being personalized CSS to a call center, left the front line workers to clean up the mess with mandated 10+ hours a day, but would not listen to the front line workers advise to clean it up. They lost all their loyal employees, clients, etc. it was good while it lasted, distasteful ending. Also was randomly selected to change my hours from 8-5 to 2-10pm with a weeks noticed without any end date in sight.

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TriNet Response
4y
We apologize for your frustration as that is not the experience we want our colleagues or customers to have. We value your feedback, which we take very seriously, and are actively working to ensure that we deliver the quality of service and employee experience that you deserve. If you have any more information you would like to share with us, we welcome further conversation. Please reach out to feedback@trinet.com.

Explore other reviews about TriNet

5.0
20 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Benefits, time off, remote working, co workers

Cons

Honestly I don’t have a con

3.0
3 May 2026
Recommend
CEO approval
Business outlook

Pros

There is a path to success if you work really hard and are willing to stick it out for 3-5 years, but you must know how to play the corporate politics game and can't slip, have a little bit of luck, inherit profitable relationships, and prospect and develop new broker relationships. Benefits are good, and the director's I worked under were great people. If you're in your 20's, it's not a bad place to start your sales career and make decent money. Most deals only close if the benefits pricing is favorable, Always found the offsites and team outings fun.

Cons

Highly political environment.   Highly commoditized product. A fair amount of favoritism.  The prospecting infrastructure is horrendous and limiting for even the best hunters. Splits are the devil and cause resentment amongst sales reps. If you're over 30 and looking to build a career here, would recommend you find a different PEO as there is a 90% turnover rate with first year reps and within 3 years most new hire classes are gone. About 10-20% of sales consultants find success, and the variance of new consultants who find success is in the low single digits.  TriNet isn't exactly well positioned in the market and hasn't been for a few years.   Bad blood with clients and prospects due to decisions made a few years ago for short term business gains. The executive directors and upper management come from a different time in the business.  They found success in a completely different way and completely different market that was more beneficial. They lead with a stick and that trickles down.

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