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The Good Marketer

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Toxic Environment, Badly Treated Staff & Over-Worked Employees - Digital Marketing Assistant The Good Marketer Employee Review

2.0
24 Nov 2023
Recommend
CEO approval
Business outlook

Pros

Most of the team were lovely, welcoming and a pleasure to work with. Fun, regular social events and an emphasis on company culture which allow you to bond with your colleagues. For the most part, clients were great and expectations were managed from the outset.

Cons

Unfortunately the cons far outweigh the pros at The Good Marketer. The environment is very toxic and almost all of that stems from the director, Tom. Overall he is a nice guy but the way he speaks to some of his staff members is frankly disgusting, shouting at them and reducing them to tears is not effective management in my eyes. He has incredibly, some would say unrealistically, high expectations of his staff. Dishing out crazy high workloads and justifying it by asking people to track every minute of their day. Expect to be challenged if you haven't tracked the full 8 hours of the day when you push back on having too much to do. There is a severe lack of trust with his employees here and I have seen people work 60+ hour weeks with no offer of overtime pay. Unrealistically, high workloads is the norm when working here. Be prepared when you make a mistake you will likely be shouted at, questioned and made to feel terrible, not encouraged to improve or asked why you think it went wrong. Tom justifies this behaviour by promoting an 'amazing work culture'. Unfortunately taking your team out for fun social events can only go so far when treating them so badly. All this leads to a very high turnover in staff as you can see from their social media channels. It is a shame because otherwise my experience working here was positive.

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The Good Marketer Response
2y
Thanks for taking the time to leave a review. We always encourage both positive and negative feedback, as this is the only way for us to improve. No business or person is perfect, Tom included, but we actively strive to make The Good Marketer one of the best places to work. Therefore, we think it would be useful to share some of our recent Employee Well-being results; - 93% of our team members said that The Good Marketer cares about the mental health of its team members - 86% of our team members said The Good Marketer does enough to promote employee wellbeing (resources, benefits, advice, etc.) - 60% of our team members said The Good Marketer offers the support they need to deal with work-related stress - 80% of our team members feel happy at work - 86% of our team members enjoy the work they do - 66% of our team members feel supported at The Good Marketer when they are dealing with personal or family issues - 38% of our team members find their workload manageable - 40% of our team members feel that they can maintain a healthy balance between work and their personal life - 80% of our team members feel genuinely supported if they choose to make use of flexible working arrangements - 80% of our team members feel they are able to arrange time off from work when they need to It's clear that there is more work we can do around work-life balance and workload, and we welcome any current team members to share their insights and thoughts. Any team member working over their weekly hours on a regular basis is actively discouraged. We do not offer overtime pay because, in our opinion, it incentivises the wrong behaviours. Our responsibility is to support team members to improve their effectiveness to avoid exceeding their weekly hours, not encourage them to work more. We are also actively recruiting and implementing training plans with clear KPIs to ensure that those that we recruit have every opportunity to be successful. Finally, we would love to invite you for a chat to discuss the issues you have raised. You're welcome to email hr@thegoodmarketer.co.uk to schedule this.

Explore other reviews about The Good Marketer

1.0
11 Jan 2026
Recommend
CEO approval
Business outlook

Pros

You learn a lot quickly, you have to or you get sacked or take time off due to stress.

Cons

Abhorrent management making grown men cry, hiring people and sacking them a month later because ‘they didn’t need the positions’ when they’d moved whole families to London. Management will never take responsibility for their actions, overwhelming expectations and zero praise. Run fast and don’t look back.

2.0
23 Apr 2025
Recommend
CEO approval
Business outlook

Pros

When I first joined the company seemed to have a great culture with plenty of opportunities to grow and move up but that was pretty misleading.

Cons

The positive culture faded very quickly and the expectations around workload and deadlines became really unrealistic. The owner definitely had favourites and how you were treated often depended on his mood that day - which was 'common knowledge' amongst employees. If you made a mistake you were spoken to in a rude or belittling way rather than being supported to improve. When completing tasks there was often a lot of back and forth around amends, with most being based on personal preference rather than objective feedback. Instead of clear guidance and valid reasonings behind suggested amends, you’d receive responses such as ‘I don’t like it’ and ‘I just think it looks better’, and often this was given by employees who didn’t have experience in that particular area, which made it difficult to take their input seriously. It often affected morale and confidence and left you questioning your own ability despite having the skills for the job. There were also constant messages outside of work hours, which made it hard to switch off. One of the most shocking things was the incredibly high staff turnover, people were always coming and going, which says a lot about the environment.

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