It's a love and hate relationship. - Passenger Service Agent Swissport Employee Review

4.0
19 Sept 2010
Recommend
CEO approval
Business outlook

Pros

You meet interesting people, you learn a lot about customer service, you get challenged everyday, and you learn about different cultures.

Cons

Low pay rate at certain airlines, rude passengers, and horrible work hours i.e. early morning shifts or very late ending shifts especially if there is a delay.

Explore other reviews about Swissport

5.0
12 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Great employer has good health insurance

Cons

Night time shift and day shift is limited

5.0
20 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Learned a lot as an aircraft fueler, my manager at the time recognized my hard work and offered me a lead position. there was plenty of overtime and opportunities to explore different aspects of aircraft fueling. If I could I would definitely return to the company and get into management.

Cons

some employees I worked with made most of my shifts harder than they had to be. the job itself was easy and enjoyable for the time being even with call offs and no shows.

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