Not paid enough for job description - Customer Service Representative (CSR) Support Services Group Employee Review

People care about People - This leads to decision making that benefits all, The On It Culture does not bend to what is easy but holds firm to do what is right.

Moving as fast as we do can shock people at first.

there are alot of great people that are dedicated to the success of the company. With a better business plan this company could be very successful.

The Executive team seems to be at a loss of how to "right the ship". The seem to make knee jerk changes that continue to cause future challenges with growth and stability. They lay off non agent staff 3 to 4 times a year so there os little stability reducing support groups to the point of not being able to perform successfully. After spending several hundred thousand on a sales team that isn't performing, they continue to reduce the numbers of staff trying to do the work. Burnout is high and there is no work life balance if you like to do anything but work 24 hours a day. Growth os challenging unless you are a part of the good old boys club.