Always looking to catch you "in the act" of something. Like why. - CSA - Customer Service Associate ServiceTitan Employee Review

3.0
8 Apr 2022
Recommend
CEO approval
Business outlook

Pros

Good benefits, seems like a good organization for growth. Remote work, although that is ending soon.

Cons

They don't trust you at all. If you walk away from your desk for more than 5 minutes, you are to report this immediately or they'll suspect you're not doing your job. They've got monitoring software on all computers, so they're logging key strokes, watching your screen, everything. I understand the necessity of security, but the monitoring of your screen all day is 100% weird and invasive on your job. There's no need for that unless you are constantly in suspicion of your employees. They are trying to catch you doing something "bad", which could be not moving your mouse for 15 minutes (Hi I need bathroom breaks). I have worked for a few companies that require high security, and 0% of them have been monitoring my every move. You're just treated like a kindergartner in their first Zoom class. If you don't look 100% engaged at all times, they'll call you out (even if you ARE paying attention!). I do my job honestly and work hard, but the invasion of privacy and lack of any faith in employees has me looking around.

Explore other reviews about ServiceTitan

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
17 May 2026
Recommend
CEO approval
Business outlook

Pros

Really decent benefits regarding healthcare. The people on the teams themselves are great. Too bad they're stuck there right along-side you in a rough spot.

Cons

-Overwhelming amount of information to learn about a software that they keep adding more and more new features to. (Constantly, its unending, the software is so massive at this point its overwhelming to both customers and support.) -Pushing more and more AI creep. The new AI case assistant is going to take over the position soon, we're literally teaching it how to do our jobs and solve cases for us. It already knows how to do so, it's just getting fine tuned and we're the ones providing it info. -Management has no idea what they're doing and feels like they're constantly panicking and pushing harder for stats and metrics that feel rough and unreasonable. -No communication between major teams, leading to internal friction that leads to you wondering 'what do these other people even do around here' sort of mentality? -No room for upwards movement into the company, applied many times for positions and was kept where I was with replies of, "You weren't quite what we were looking for." -Armenian support seems to get treated far better than American Support staff. Getting extra holidays off while American Staff still have to work most holidays to begin with.

4
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