Pros
Incredibly rewarding work – Every day brings a new challenge and the chance to help pets reunite with their families across the globe. High degree of autonomy – You’re trusted to manage your own case load, build relationships with clients, and take ownership of complex international moves. Exposure to global logistics and regulations – The role has significantly deepened my knowledge of international import/export laws, customs processes, and airline procedures. Supportive team environment – Leadership is approachable, collaborative, and invested in both client satisfaction and employee success. Strong relationships – You form lasting connections with clients who deeply appreciate your guidance through one of the more stressful parts of their relocation. Mission-driven company – There’s real heart behind what we do; the focus on pet safety and compliance is genuine.
Cons
Fast-paced and high-stakes – The role demands quick thinking, resilience under pressure, and sometimes after-hours attention to client needs or flight issues. Processes can be fluid – With the nature of international logistics, regulatory changes, and third-party dependencies, flexibility is essential (and at times, things can feel reactive). Emotional labor – Supporting clients during stressful moments (e.g. last-minute flight changes, pet health concerns) can take a toll if you don’t build in space to recharge.