Good luck! - Customer Support Nexgrid Employee Review

1.0
15 Feb 2018
Recommend
CEO approval
Business outlook

Pros

Free candy machines around the office Free breakfast every Wednesday Free food for meetings every other week The people, other than management, are really great This is all stuff you will see on their posts for job opportunities. Like I said previously, all of the other people there are great. They become like a second family, looking out for you. You go get lunch and get to know each other's family. You can have actual conversations with people, not just small talk. The customers you deal with are pretty fun, although many times they get frustrated, most of the customers start to become more like long distance friends because you constantly talk with them.

Cons

Immature management No Human Resources Borderline hostile workplace Constant yelling and name calling Little to no defined training Partially-working end product Disorganization I left on my own accord after my team had been threatened with termination multiple times. This happens to every team we have, it happens to individuals. It happens to the people who are doing their job as efficiently as management has let them. There are constant "fires" to put out. Its all hands on deck because something stopped working, another "fire" starts and everyone shifts their focus. Many of the problems are never solved, just reduced until next month when it happens again. People who are experts in their field are berated for their knowledge. When speaking up about something, they are told "that is not how it works" when in fact it is how is works, management is to arrogant to try to understand. (This occurred with other co workers, not me). Management constantly says they have no time, but then ask "why was I not included on this" when things are not working correctly. Other people are not compensated for their work properly. People who have gone above and beyond and were promised "bonuses" do not receive them. If you are looking for an open minded, cool, up to date "startup", I would recommend steering clear of Nexgrid, LLC. As I said, I am a former employee who left because of the reasons you see above. I am not the first to leave because of this and for sure will not be the last.

Explore other reviews about Nexgrid

5.0
4 Dec 2023
Recommend
CEO approval
Business outlook

Pros

Working at Nexgrid has given me the opportunity to develop myself; take the time to grow and learn, and that was really important to me during the time in my life when I joined the company. If you have the drive and ambition, there are a ton of ways in which you can grow here. Great pay, health care benefits were included. Company parties and outings

Cons

Fast-paced environment - May not be for everyone

4.0
20 Jan 2024
Recommend
CEO approval
Business outlook

Pros

Travel, company outings, decent pay. There's always something you can be doing to keep busy. Great people to work with.

Cons

Difficult to get your point across at times

See reviews by: Helpful|Rating|Date|All