Look elsewhere - Senior Customer Service Representative Merck Employee Review

2.0
18 Feb 2019
Recommend
CEO approval
Business outlook

Pros

Salary and benefits are good while they keep you.

Cons

Micro managers that don’t care about their employees. Everything is too metric oriented, not results oriented. Corporate boot lockers are retained. You are totally expendable.

Explore other reviews about Merck

5.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

End of the year shutdown which includes paid time off

Cons

The con for me at the time was that I had to relocate which wasn’t possible

4.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Over my tenure, I had the opportunity to work alongside highly talented and mission-driven colleagues dedicated to improving patient outcomes. The organization provided exposure to cross-functional collaboration, leadership development opportunities, and meaningful work supporting healthcare providers, patients, and community stakeholders. I appreciated the company's commitment to innovation, professional growth, and serving patients through scientific advancement.

Cons

Like many large organizations, priorities and organizational structures evolved over time, which occasionally created uncertainty and changes in responsibilities. Decision-making processes could sometimes be complex due to the size of the organization, and navigating multiple layers of stakeholders occasionally impacted speed and execution.

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