Supportive team and fun onboarding - Customer Success Manager Lob Employee Review

Positive culture, open to innovation

A refresh of resources needed

Company is nicely sized where there is enough complexity and traffic to make things interesting, but also small enough to where it feels manageable and you can feel capable to having a good understanding of all systems at play. Engineers are very smart and the PMs work well with them and don’t simply order them around.

Working with some older systems and non-tech savvy customers makes things slightly more difficult, but that’s the B2B world I suppose.