No loyalty to tenured employees - Call Center Representative Kastle Systems Employee Review

Great work life balance at this company

No cons to note, overall great experience

Work from home 1 day a week

I would not recommend applying here. Compensation is well below industry standards and feels decades behind current market rates. There is no structured training program — a LinkedIn Learning subscription is not a substitute for real onboarding or mentorship. Management oversight and organizational structure are lacking, and executive leadership appears disconnected from day-to-day operations. Expectations are unclear, and there are no consistent performance metrics to measure success. The environment feels like a project mill with high volume, frustrated customers, and minimal support. The stress level does not match the pay.