Pros
Very easy job
you never have to use your brain
you don't even have to be average to look above-average here
pay decent considering how little you have to actually do
Cons
No substantive work;
dead-end job in the truest sense;
below-average but not horrible compensation;
surprisingly incompetent management;
"research" on operations team actually means cold calling govt contracting employees and asking questions you shouldn't be asking and they shouldn't be answsering;management regularly purposely misinforms or witholds information from employees;
attrition is highest I've ever seen in any organization in any industry: we lost over 20 employees on a ~25 person team in 10 months;
the operations department is treated and compensated far worse than the rest of the company;
over 90% of operations team wanted new employment the entire time I worked there;
management has instantly terminated employees in goodstanding as soon as they submit their 2 week notice;
HR Dept. is less than 3 years old and it shows