Pros
- A good job if you're between jobs or taking a career break - Skill up for your next role by consuming the research and speaking to experts
Cons
- The role essentially is a customer success manager. Expect to be micro-managed like you're in a call centre. Your 15+ years of experience in your chosen field of expertise means zero to management. You're only as valuable as your ability to assist with renewals and helping inexperienced sales people close new deals. You will never be respected as an expert or for your ability to apply wisdom, technical skills and creativity to solve problems for clients. The scope for problem-solving however is limited as you will have 25-30 clients to manage. There is no career path in your chosen field of expertise. Get a promotion only if you aspire to be a 'Gartner' person like a sales manager or call centre manager euphemistically titled as a VP of one sort or another. You will have no budget and no autonomy. You will follow a playbook and work within narrow templated approaches to 'service delivery'. Expect to be demeaned by Sales associates with 2 -3 years experience in the professional workforce with little to no background in technology or business.