Pros
The t1s, t2s, and t3s are absolutely lovely and a joy to work with; they're really fun guys that bring a wonderful energy to the office/culture of the company.
Cons
What a breath of fresh air it is to be at a tech company where management knows absolutely everything about technology! It’s like having experts who studied the art of being tech-savvy at a prestigious school of salesmanship. Forget about doctors and nurses in hospitals; our clipboard-wielding rulers are here to ensure that the real talent in tech is completely overlooked, all in the name of profit. And let’s talk about everyone's favourite service management trio, (CW,DB,JC). They’re far too busy enriching the workplace with their unfriendly favoritism, only promoting those lucky enough to share a few laughs with them, to actually take time with their employees to really make a difference . Who needs actual skills or knowledge of how a service department runs when you can just promote your best friend or best money-maker, regardless of how disgruntled the customers left in their wake are, right? It’s absolutely delightful to see so much creativity in how they mangle the service department’s productivity. The glowing reviews we get from customers surely reflect their unending satisfaction, and the high turnover rate? Purely a coincidence! After all, who wouldn’t want to stay at a company that treats technology geniuses so well with their laughably low wages? There’s just a fabulous lack of any incentive for being a tech wiz at this delightful company! The salaries? Oh, they’re just hilarious—complete comedy gold, really! It’s like they took one look at industry standards and thought, “Nah, let’s pay everyone thousands less and see how far we can push them!” And don’t even get me started on the workload. "They’re probably just thrilled to be working way more than normal people would ever dream of the same job." Who needs career advancement when you can enjoy such a generous dose of thanklessness? Truly, it’s an experience that can't be missed for those who love to suffer for no reason at all! At Epos Now is definitely the shining example of how not investing in employees or products will only get you so far. It's like a cautionary tale of what happens when you neglect your staff, underpay and undervalue them for years. It feels like there’s a deep disdain for those who possess technical skills and remarkable talent, the very individuals who should be celebrated and elevated within a tech company. I genuinely feel for the CEO, as he seems completely unaware that his heads of staff are only creating the illusion of success by manipulating figures to shine a positive light on themselves while casting shadows on others. If he could only take a moment to look a little deeper, he would uncover the true source of the problems within the company. If you ask ChatGPT what the biggest issues eposnow have as a company are you would see the number one reason as: "Customer Support Complaints: A frequent criticism is related to customer support. Some users have reported long wait times, unhelpful responses, and difficulties in resolving technical issues. This has been a significant pain point for small business owners who rely on timely support to keep their operations running smoothly." Even artificial intelligence can recognize that our service and support center is nothing short of a heartbreaking disappointment.