A Hot Mess - Worked In Sales and Marketing Docusign Employee Review

1.0
29 Oct 2013
Recommend
CEO approval
Business outlook

Pros

Very good product. Good Customer Base

Cons

The title really tells the story. The product is very hot but the company is very poorly managed and poorly run. They are way overstaffed in marketing especially when they outsource so much. Product development is wasting its time on connectors that are pretty useless (Sugar, MS CRM, etc). If you join this company as an Account Executive, you're making a big mistake. 70% of the AEs are not making their numbers. The only ones that are in the financial services vertical and those "guys" have been protected for years. Look on the salaries tab on glassdoor...I assure it's very accurate. Seattle and San Francisco are not cheap cities and making that in a market where other companies will pay you much better seems stupid to go here. I was sold on how much money I was going to make a DocuSign and now realize it was a lie. Sales Management is immature and inexperienced. Everyone in Marketing is either a Director or a Manager and most of them have no direct reports. Previous reviews that use the words "Frat House" and lack of "Integrity" are accurate

avatar
Docusign Response
10y
Thanks for your review. I think you'd find it a much different company today. Our partnerships with MSFT, Salesforce, SAP, Apple, Google as well as our API developers are driving growth. We have made great strides in enterprise sales with some sizable wins. It's very exciting -- the momentum is building. We lead with integrity and anybody who feels we don't lead with integrity can raise issues with senior management who take steps to make sure we do by getting people in line or showing them the door.

Explore other reviews about Docusign

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Great work life balance, good people, supportive culture

Cons

Not too much innovation development, Not too interested in in house ML/Ai features

avatar
Docusign Response
6d
Thank you for taking the time to share your positive experience with us. We are thankful for your insights and are happy to read your positive feedback.
2.0
9 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Mostly nice people, dedicated to their specific roles.

Cons

Lack of team cohesion among departments. Lots of communication and accountability breakdowns, siloed efforts. Immature processes and undeveloped operations. Unqualified and ineffective leadership: I was to be the Business Process Lead but mid-interview, the hiring manager told me they would instead place me in a very small sub-department reporting into Finance Business Transformation. It was never clear if this was meant to be temporary or permanent... I was successful in facilitating and contributing to a project that was 10+ years overdue at Docusign. The managing director I reported to was laid off so a more tenured employee took over as "manager" who had never been in charge of people and it showed. Despite my contributions, I was told how little they valued my work and efforts on a successful project. Definitely a level disparity as I have been Sr. Finance Manager twice and head of a global department reporting into VP level and up. It appeared that all this new "manager" wanted was a subservient cog to condescend, demotivate, and talk down to. Beyond ridiculous to squander my 15 years of corporate experience.

See reviews by: Helpful|Rating|Date|All