Pros
WFH, 401K, healthcare, PTO, usual benefits to be expected from a billion dollar company like this
Cons
If you have any human feelings whatsoever, taking customer service calls gets soul crushing very quickly. They'll tell you you'll be able to promote out of it within 6 months but you can only promote to other call center positions. There are 4 huge waves of training that add more responsibilities to your job but your pay stays the same ($17). Not many managers seem to know what they're doing or what it's like to be on the phones at all. You won't be able to change your schedule and will be stuck with insanely busy weekend shifts. There is rarely more than 3 seconds between calls for your entire shift. If you don't want to feel like a workhorse, pass on this job.