Took money - Driver DeliverThat Employee Review

I've done doordash for 3 years never did they ever take money from me bc I was late due to car issues they however have a rating system that it affects witch front there affects the orders that come thru. Went from $20 over all to $5. Deliver that took $15 as a penalty for being late. That is very wrong on ever level. I wouldnt recommend anyone to work for them now due to this issue. Where did my money go? Why wasnt I told of this "policy"? Very disappointed and very unhappy. My grandmother worked for you and you did this to her when she struggles to make ends meet that is why I am furious You stole from a elder!