9y
Hi there - thank you for taking the time to submit such thoughtful feedback! Appreciate your candor and detail here. Firstly, really glad to see the things that you have positive feedback on - we have a great product, and invest in making our offices a fun and engaging atmosphere to be a part of! On the flip side, you've pointed out one of our greatest challenges. With more than doubling our size each year, we've needed to ask employees to stretch themselves take on more responsibilities, and step into management roles, perhaps faster than what would be ideal in a perfect world. On the one hand, this has created some great progression opportunities for a lot of our highly successful employees. On the other, it does mean that some of our managers are "learning on the job". Because of this, we're just in the process of rolling out a newly designed management & leadership education program designed to support our new managers through this transition. We will be starting the pilot next month, and will roll this out more broadly in Q2 and beyond. You're exactly right in pointing out this challenge, and we hope that this tremendous investment, along with additional leadership support, can help address these concerns. In the mean time, if you have a specific concern that needs to be addressed more urgently, please do reach out to your leadership or your HR Business Partner.
Best
HR