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      Run away as fast as you can! - Client Operations Lead (COL) Businessolver Employee Review

      1.0
      27 Mar 2020
      Client operations lead (col)
      Recommend
      CEO approval
      Business outlook

      Pros

      The company spends a lot of time and resources on training but the training is not focused or well organized for how the organization actually works.

      Cons

      I knew within 6 weeks of starting that I had made a bad career decision. The company is extremely understaffed and the COL roll was the dumping group for work that others across the company. The final straw was when the bonus eligibility that I had negotiated as a part of my offer was taken away significantly changing my earning potential. Out of 20+ people in my onboarding class less than half made it to their one year anniversary. This was a class filled with seasoned bene admin professionals that understand the demands of the industry but could not tolerate the dysfunction at Businessolver.

      avatar
      Businessolver Response
      6y
      Thank you for your feedback. I would appreciate the opportunity to discuss this "live" with you as in my efforts to obtain context and facts around your comments, I was unable to tie them out. For example, I don't have turnover data that reflects losing that number of employees out of any new hire class. I can be reached at mklipfel@businessolver.com.

      Explore other reviews about Businessolver

      5.0
      12 May 2026
      Client services
      Recommend
      CEO approval
      Business outlook

      Pros

      Supportive team environment with colleagues who are willing to collaborate and help each other succeed

      Cons

      There’s a lot of change as the company evolves, which can be challenging and exciting

      3.0
      9 May 2026
      Configuration specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Work environment is supportive and encourages knowledge sharing and collaboration.

      Cons

      Work volume and capacity is a concern especially during open enrollment when due dates are at risk. Tasks are often escalated due to late requirements or change in project scope, leaving less time for proper QA and testing. Salary compensation does not match up with increase in cost of living and health care premiums.

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