Not what it used to be - Therapist Brightside Health Employee Review

2.0
23 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Autonomy, little micromanaging, very little oversight

Cons

Poor technology in regards to the portal and telehealth, no regard for the clinicians and their personal preference or schedules. There is absolutely no point in sharing or discussing how you feel about arbitrary changes thrust upon you. Upper management does not care about the clinicians at all, they just take as much as they can possibly get from you and not even being paid for the contracted rates of the insurance companies.

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Brightside Health Response
1mo
Thank you for sharing your perspective. Our goal is to build systems that support both clinicians and the members they care for. We value input from clinicians and recognize the important role they play in delivering high-quality care every day. Feedback like yours is an important part of ongoing conversations across the organization. If you’re open to sharing more, we'd encourage you to reach out to us directly at hr@brightside.com. We appreciate the care you've provided to members and wish you the best in your next chapter.

Explore other reviews about Brightside Health

5.0
22 Apr 2026
Recommend
CEO approval
Business outlook

Pros

I highly recommend this company as its been a positive experience working here. The pay is competitive and the scheduling is very flexible. They support a healthy work/life balance. I also feel that the platform is very user friendly.

Cons

The pay schedule is once a month which can be difficult. And although I have not had trouble reaching support I have had complaints from clients that support doesnt respond promptly to their inquiries or concerns.

1.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

They have good insurance and offer some other benifits

Cons

is literally the worst job I have ever had. I chose to leave because of what I believe to be serious ethical concerns and a lack of real support for both clinicians and clients. For the last two years, I have watched clients struggle while clinicians were expected to meet unrealistic productivity demands with little regard for continuity of care or quality treatment. The focus often felt more centered on numbers, scheduling, and metrics than on actual client wellbeing. One of the biggest issues was the inability to properly maintain continuity with clients. Clinicians were often restricted in how we could communicate, follow up, or advocate for the people under our care. Clients would disappear into scheduling systems, sit in “boxes,” or go without appropriate support while staff were left without clear direction or meaningful assistance. There was also a major lack of accessibility and human support. Clients and clinicians alike often could not reach an actual person by phone, and many issues seemed to go unresolved for long periods of time. It created an environment where both staff and clients felt unsupported and unheard. I stayed because I genuinely cared about my clients, and many of them deserved far better than what they received. But after two years of watching ongoing operational problems, poor communication, and what felt like profit being prioritized over ethical care, I finally realized it was time to move on. There are good clinicians working there who truly care, but the overall system itself is deeply flawed.

2
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Brightside Health Response
1w
Thank you for taking the time to share your perspective and for the care you provided to patients during your time at Brightside. We recognize that delivering mental healthcare at scale comes with challenges, and we’re continually evolving our systems, operations, and support structures to better support both clinicians and patients. Feedback from clinicians is valuable and plays an important role in helping us continue to grow and improve as an organization. Our mission remains centered on expanding access to quality mental healthcare while supporting the clinicians who make that care possible every day. If you’re open to sharing additional feedback, we encourage you to reach out directly to our HR team at hr@brightside.com. We appreciate the time and care you contributed at Brightside and wish you all the best moving forward.
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