0 out of 5 stars - Customer Experience Team Lead Audicus Employee Review

Thank you for taking the time to share your experience. While we're truly sorry to hear that parts of your time at Audicus didn’t meet expectations, we’re glad that our culture helped you build strong friendships that continue to have a positive impact — that means a lot to us, and we’re happy that it was part of your experience here. We also want to address some of your concerns directly. We’re committed to setting realistic, achievable KPIs across all departments, informed by historical performance and regularly reviewed. Many team members have met or exceeded these goals, and we provide ongoing training and coaching to support their success. We recognize that as a startup, some roles evolve quickly and can come with growing responsibilities. While that pace can be challenging, we aim to ensure that changes in scope are aligned with compensation and career development opportunities — and we’re actively working to improve clarity and transparency around promotions and pay structures. Regarding HR: while we may not have a traditional large HR team, we have dedicated people operations staff and take employee concerns seriously. We maintain an open-door policy and offer multiple ways to share feedback, including both confidential and anonymous channels. Creating a safe, respectful workplace is a priority for us, and we're always working to strengthen support and accountability across the organization. We appreciate your feedback and wish you all the best in your next chapter. – The Audicus Team