Company with worst work culture and toxic team leaders - IT Help Desk Acusensus Employee Review

- The technology offering is solid and competitive. - There is clear momentum, with multiple new programmes being secured. - The employee experience is inconsistent; those insulated from internal challenges tend to have a positive experience, while others are more exposed to workplace friction.

- Leadership appointments are influenced by personal relationships rather than capability, which undermines confidence in decision making. Most of the leaders are friends of the CEO. - A number of leaders lack the experience and skill set required to effectively lead teams and manage complex programmes. - This has contributed to a workplace culture that can be perceived as highly toxic. - Employee turnover is notably high, suggesting underlying issues with engagement and retention. - Workload expectations are unsustainable, with extended hours becoming the norm rather than the exception. Overtime is not formally recognised or compensated. - Management practices tend toward excessive oversight, regardless of individual experience or seniority. - Employees who raise concerns may feel unsupported, which discourages open communication and feedback.

The company is experiencing strong growth, which brings its share of challenges, but it’s clear that employee voices are genuinely valued. There are multiple channels to speak up—whether through “Ask Me Anything” sessions, one-on-ones with managers, conversations with senior leaders, or anonymous pulse and engagement surveys—and leadership actively encourages participation. There is also a strong focus on leadership development, with visible investment in growing people within the business. Compensation is competitive and aligns well with market expectations.

The workload can be heavy at times, often requiring overtime to meet demands. Additionally, working across a global team means navigating multiple time zones, flexibility outside standard hours.