Not impressed with local management or company executives. - Customer Service Representative AIG Employee Review

2.0
24 Nov 2008
Recommend
CEO approval
Business outlook

Pros

The benefits package is affordable and complete.

Cons

Micro management. Everything you do with a customer must be scripted word for word else your quality scores suffer. Scripting is developed by management and they have never taken a customer call so cannot understand that how you word something with one customer does not mean that it will work with the next.

Explore other reviews about AIG

5.0
26 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Good compensation structure, bonuses were higher that the industry average. Freedom to be entrepreneurial and do what I thought would work in my territory

Cons

Zonal management had a lot of turn over at the time, some not qualified to lead.

1.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

See lots of interesting accounts Coworkers are pretty friendly

Cons

Too bureaucratic Unrealistic production goals Temperamental management Out-of-date systems Very high turnover leading to a lot of teams being overworked

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