Sometimes, criticism and discipline fall by the wayside or people that don't deserve formal discipline will get written up. managers have many responsibilities, and if not used to fast paced environments and multi tasking, you can get overwhelmed. Scheduling is still done on paper, with a monthly schedule so when a lot of people are switching shifts, it can be difficult to locate the employee responsible for the shift, Most printed resource material for staff is outdated, and/or incorrect or changed.