Automation Anywhere Reviews

3.9

80% would recommend to a friend

(1,011 total reviews)

Mihir Shukla

85% approve of CEO

77% positive business outlook

Automation Anywhere has an employee rating of 3.9 out of 5 stars, based on 1,011 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Automation Anywhere employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
2.0
23 Mar 2020

House of Cards

Recommend
CEO approval
Business outlook

Pros

Big market. Good product and investors. Competitive pay and equity.

Cons

Lack of experience in C-team, nepotism, lack of business planning, office culture, lack of sales planning and poorly planned compensation/quotas, no transparency or trust. Sales: Targets are based on what the company needs to meet growth targets, as opposed to a real business plan and forecast. Sales leadership has a "my way or the highway" approach that relies on selling the same way the company did when it was small. It's really hard to succeed in Sales here, and keeping salespeople is crucial to sustained growth. Tons of attrition in 2019. Product: Roadmaps aren't shared because that would mean accountability. Launching a product is a "start, rush, stop, rush, stop, rush" nightmare for involved teams. Most product decisions are driven by what the competition is doing. Marketing: Had seemed to be getting things together with some strong executive leadership brought in by the former CMO, but it has devolved into discontent. Prior to Covid-19, good people started leaving. The new CMO manages up (to the founders, including the one reporting to him), but engenders mistrust in his team. Culture: A founder runs culture instead of the HR department. She enforces an ultra open seating concept that keeps teams apart to encourage "collaboration", even if the people you're forced to sit with have nothing whatsoever to do with your job. This is an example of culture being shoved down people's throats rather than letting culture naturally evolve and become real. Vacillation, change of direction, and lack of conviction are the rule, and "rocket ship growth" is the excuse for the inability to plan, prioritize, and reduce chaos.

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Automation Anywhere Response
6y
Thank you for taking the time to express your comments and the reasoning behind your very strong feelings about Sales and certain aspects of the Company's culture. The C-Team has hired very seasoned executives in the last three years so I'm surprised that you feel there is a lack of experience! As an 'Executive in San Jose' I would hope that you will work to help correct the problems you observe.
1.0
8 Feb 2019

Fat, Dumb, and Happy

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Very cool product platform designed for a business user. This will be a hot space and company is well positioned from a product perspective (if it can get out of its own way). Have brought on some talented new staff to be the adults in the room and drive change. Looking forward to the inevitable board scrutiny and consequential changes that will bring.

Cons

Well, honestly there are many here right now: 1. Ignorant / Arrogant exec staff (founders need to get out of the way). 2. Lack of diversity. Feels like it’s 95% Indian. Clearly there has been a bias (by founders) to hiring Indian employees for all roles. This is never a good strategy. I also feel like culturally this group has a blind spot (never willing to admit that maybe they don’t know something. Not accountable for results, and say everything is good and fine). 3. Outrageously naive and uninformed business practices and processes. Sales Operations team in particular (all out of India) have no clue how to build a CRM, booking process or any process. It’s not even worth tinkering with but needs to be completely blown up (start from scratch). Need entirety new organization for infrastructure ownership to enable scale. 4. Nepotism. Many ‘“leaders” here are friends of founders or became friends of founders (by winning a big deal). This should not qualify for leadership. Rather it contributes to the overall problem of people being way over their skis and generally unqualified for the function they hold. 5. Benefits. Medical plan choice is slim (only three plans, none with HSA). FSA carrier is cheap. No perks to working in HQ. Rincon office is depressing. Expense policies are pretty stingy. No joy or pride to be felt in working here. Don’t feel like this is a special place. 6. IT / Infrastructure support. Be prepared for nothing to work for at least a month. Okta implementation done all wrong. You won’t be given any of the tools and apps that you need, but will have to go beg for them one by one (first getting your managers approval for each one individually- despite some being fairly obvious)), then hunting down each app owner individually to ask them to give it to you. IT generally ignores emails and when they do pop up, only have 30sec for you. So frustrating and disables productivity. 7. Resistance to change. As mentioned, there is pride and ignorance here. The old timers are resentful of new people who have been brought in and subvert progress.

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Automation Anywhere Response
7y
Thank you for the review. We greatly appreciate the detail you've provided, as it is helpful in steering our change management efforts and shedding light on some of the pain points we must address. Feel free to email additional details about any of this to experience@automationanywhere.com. Feel free to email that address from a throwaway email account if you'd like to maintain anonymity. Also, we invite you to be as candid as possible via the internal survey. We are serious about hearing and addressing the issues that interfere with our ability to succeed as a team.
1.0
3 Jun 2020

New CMO creates toxic culture as the ship sinks.

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The pay was good Remote Work is great. Great people (not leadership) working there.

Cons

I can't think of anything positive to say about my time at Automation Anywhere. Being one of the 10+% who were laid off, I am very bitter how they laid people off. They laid people off via email. Cold and uncaring. The also already had replacements waiting in the wing for those laid off. Things they did wrong. CFO illegally reduced employees performance rates, so that, they would have to pay out less than owed. My manager directly told me this is how they were committing fraud to keep the lights on. Reducing my KPI percentage from 100% to 90%, costing me thousands in earned bonuses. Is it legal to cook the books and steal rightful bonuses from people? I was told directly by my manager to not be mad, as the remainder of my bonus would be coming the next pay out. It never came and of course they laid me off. The C-level new hires are toxic. New CMO created such a toxic environment since the first day they arrive, that is carried over to many other areas of the company. Intentionally causing departments to fragment under the strain of new ideas that net nothing in return. The culture of caring and family hood evaporated quickly. Working conditions, even while working Remote were completely changed after his hire and him hiring his friends in high ranking levels. Work/Life balance was destroyed before the lay offs. We had people working 70+ hours a week to help the company, only for them all to be laid off. CMO nepotism basically helped ensure he could hire his own friends and their companies while he double dipped in former companies he owned to get paid more than his salary. Nepotism and theft. If you want your wages and bonuses stolen...this is the place to work. Don't feel bad, they will just email you when they are done with you. They did keep some very lazy people in positions. The people they cut were the hard workers. The people they kept have failed upward.

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Automation Anywhere Response
5y
I am sorry your manager was so misinformed about the bonus calculations. Managers submit recommendations which are reviewed by the VP above them - this is standard procedure and the check and balance system of ensure uniformity of ratings across a department and a function. The CFO did not review individual ratings, just the bottom line for adherence to a budget. It's clear you are bitter about the manner of being informed about the reduction in force and I can only say that it was designed to maintain the dignity of the individuals impacted. A face-to-face Zoom or Teams call wouldn't have allowed the recipient time to determine who was overhearing the conversation and that was the reason for the initial email with the notification to attend a meeting a couple of hours later. Time to absorb the news and determine your environment when attending the meeting. Of course, we understand that being released will color your impression of the manner in which the news is delivered and the management of the group from which you were released - totally understandable. Sincerely wishing you the best of luck going forward.
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