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Asurion Tech Support Reviews

Updated 13 Mar 2020

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3.6
64%
Recommend to a Friend
72%
Approve of CEO
Asurion CEO Tony Detter
Tony Detter
13 Ratings
  1. Helpful (2)

    "Tech support"

    5.0
    Current Employee - Tech Support Representative in Nashville, TN

    I have been working at Asurion full-time for less than a year

    Pros

    Bonus pay can be great

    Cons

    Schedule can suck for shift bid.

  2. Helpful (2)

    "Great Pay but Disappointing and Disorganized Company"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Tech Support Representative in Orlando, FL
    Doesn't Recommend
    Disapproves of CEO

    I worked at Asurion full-time for less than a year

    Pros

    Highest paid call center in my area, casual dress code, relaxed atmosphere, nice break room with free coffee and tea, keurig coffee maker, convenient location and huge break room fridge. No one ever stole my lunch. Easy call center duties. You get paid really well: 16.25 an hour in Orlando area and a full 40 hours. Sometimes there is over time. If you make good sales, they will allow you to work at home after six months. Good work/life balance. You don't take the stress home. They have a 401K that will match after a year.

    Cons

    Payroll delays due to clerical errors on their part. Disorganized company who can't even get their training schedules straight. Several of us showed up for training after being told to show up that day, but were not actually scheduled. They sent us home. That was disappointing and a huge waste of gas and time. There really isn't a way to move up in the company even if you make good sales because when I left, there were no openings for anything. Unless you want to go to a foreign country: Indonesia or UK. The only thing you can hope for here in the USA is being allowed to a work at home but only if you get enough sales so you don't have to commute. Also, there is way too much emphasis on sales considering this is tech support. You are hired for tech support but you do it all: customer service, sales, complaints. During training, many systems didn't work and trainer had to literally dictate information. But at least, the training was paid. The hiring process was very long. It took months to hear from them. Background check took forever.

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  3. "Get what you Give"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Tech Support Representative in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asurion full-time for less than a year

    Pros

    They are patient and very supportive of you rather you doing good or not. Long as your doing your best they will assist anyway they can. Also spacious environment. Don’t feel like your on top of each other

    Cons

    Adjusting to new schedule if have family..

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  4. "A tech centric and people oriented company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Mobile Device Tech Support in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Asurion full-time for less than a year

    Pros

    Good pay, good hours, great benefits, good training program, relaxed and casual culture

    Cons

    Inconsistent schedule, high stress work environment at times

  5. "Awesome benefits"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Tech Support Representative 

    I have been working at Asurion full-time

    Pros

    Great benefits and base pay

    Cons

    The environment is really bad. You can't do anything. Not allowed to play games or have phones. Can't bring food on floor. If you are a supervisor you can do whatever you want while telling the agent what they can't do. Horrible environment

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    Asurion Response

    January 22, 2020Talent Acquisition Operations Manager

    Thank you for reaching out. We’re sorry to hear about your experience. We value team success and create a rewarding and collaborative work environment for our employees. We’ve alerted our leadership to your feedback.

  6. "Great pay, Great company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Tech Support Representative 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Asurion full-time for more than a year

    Pros

    The whole company was is family and everyone is a team player.

    Cons

    They’ll help with what they can nothing less nothing more.

  7. Helpful (1)

    "Its an ok place to work, could be better"

    3.0
    Current Employee - Tech Support in Orlando, FL

    I have been working at Asurion full-time for more than 3 years

    Pros

    The pay is more than most call centers and vto

    Cons

    Its changes alot and its become somewhat of a sales environment

    Asurion Response

    December 12, 2019

    Thanks for reaching out. We have a passion for driving profitable growth and realizing our full potential through learning, innovation and continuous improvement. We’re sorry to hear about your experience and have alerted our leadership to your feedback.

  8. Helpful (1)

    "Tech support"

    2.0
    Current Employee - Tech Support 

    I have been working at Asurion full-time for more than a year

    Pros

    Great lounge area with games

    Cons

    Management needs a lot to work to be done

    Asurion Response

    October 17, 2019Talent Relationship Marketing Manager

    Thank you for reaching out. At Asurion, we act like owners and take accountability to drive sustained results. We’re sorry to hear about your experience and have alerted our leadership to your feedback.

  9. "Perfect place to work"

    5.0
    Current Employee - Tech Support Representative in Las Vegas, NV

    I have been working at Asurion full-time

    Pros

    Perfect place to work love it

    Cons

    Really nothing bad to say about Asurion great place

  10. "Great job. Great pay."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Tech Support 

    I have been working at Asurion full-time for more than a year

    Pros

    Benefits are awesome. Plenty of room for growth.

    Cons

    Overwhelming at times. We need longer breaks.

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