Amazon Customer Service Representative Reviews | Glassdoor.co.nz

Amazon Customer Service Representative Reviews

Updated 22 Jan 2020

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3.8
75%
Recommend to a Friend
88%
Approve of CEO
Amazon Chairman, President, and CEO Jeff Bezos
Jeff Bezos
202 Ratings
  1. "Great opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - Virtual Customer Service Representative in Killeen, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Amazon for less than a year

    Pros

    Work from home and great pay

    Cons

    seasonal work , only lasted through Peak Season

    Amazon2020-01-23
  2. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Amazon full-time for more than a year

    Pros

    pretty flexible, good pay, cares about customers

    Cons

    schedules change often, not easy to get off time

    Amazon2020-01-21
  3. "Great Part time job"

    StarStarStarStarStar
    • Compensation and Benefits
    Current Employee - Customer Service Representative 
    Recommends
    Approves of CEO

    I have been working at Amazon part-time for more than 3 years

    Pros

    Hourly pay, work from home, choose hours to work, choose how many hours to work

    Cons

    nothing I can think of.

    Amazon2020-01-13
  4. "Not Recommended"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Amazon full-time for more than 3 years

    Pros

    Lots of opportunities for overtime Work from home

    Cons

    Pay is very low compared to other companies Very hard to advance

    Advice to Management

    Implement a job shadowing program

    Amazon2020-01-20
  5. "Amazing experience"

    StarStarStarStarStar
    • Career Opportunities
    Current Employee - Customer Service Representative 

    I have been working at Amazon full-time

    Pros

    Employee benefits are high

    Cons

    There can be night shifts

    Amazon2019-12-31
  6. "Great team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Amazon part-time for more than 3 years

    Pros

    hours, flexibility, work from home

    Cons

    lack of guidance, management could be better. HR was awful.

    Amazon2020-01-09
  7. "good company to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Amazon full-time

    Pros

    hard to take leaves, always needed to get approved.

    Cons

    week offs can be any day in a week

    Amazon2019-12-25
  8. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Amazon part-time for less than a year

    Pros

    Love talking to people company like yours

    Cons

    Interact with people an the customer

    Advice to Management

    Be kind to people even though your day is going bad you get more out of employees

    Amazon2019-12-21
  9. "Best place to work and have fun at the same time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Coimbatore
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Amazon full-time for less than a year

    Pros

    Good environment Best place to work

    Cons

    Night shift is the only bad thing in amazon

    Advice to Management

    Nothing

    Amazon2019-12-19
  10. "Decent job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Wfh Customer Service Representative 

    I worked at Amazon part-time for more than a year

    Pros

    Nice hours & pay was ok

    Cons

    Wish the pay was more per hour

    Amazon2019-12-06
Found 346 reviews