With Black Friday bringing order volumes four times the average daily rate, keeping up with Zalando’s customer proposition is a challenge, but one that Director Logistics Warehouses, Daniel Behlert, is more than ready to take on.
Zalando took home the award for Best Place to Work at the annual Drapers Awards ceremony! Judges were particularly impressed with Zalando encouraging an entrepreneurial spirit, new ideas and giving multiple opportunities to learn new skills.
Our assortment of almost 2,000 international brands ranges from popular global brands, fast fashion and local brands, and is complemented by our private label products. Our localized offering addresses the distinct preferences of our customers in each of the 17 European markets we serve: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, the Netherlands, Norway, Spain, Sweden, Switzerland, Poland and the United Kingdom.
Our logistics network with five centrally located fulfillment centers allows us to efficiently serve our customers throughout Europe, supported by warehouses in Northern Italy, France and Sweden with a focus on local customer needs.
We believe that our integration of fashion, operations and online technology gives us the capability to deliver a compelling value proposition to both our customers and fashion brand partners. Zalando’s shops attract over 200 million visits per month. In 2017, 75% of traffic came from mobile devices, resulting in 24 million active customers.
Every employee writes Zalando's success story every day. We are proud of our strong, international team that has quickly put promising ideas into action and has always broken new ground to find the best solution together.
Meet some of our people that play Zalando.
"1993 I came to Germany fleeing from the war in Bosnia-Herzegovina. 8 years of the 24 years that I'm in Germany now I live in Berlin. I've done a lot of different jobs throughout my career but no job compares to my current one. I'm working in Zalando's Content Creation for two years now and it feels like a second home. I'm very thankful for all the new people I constantly get to meet and am excited to be surrounded by so much creativity every day. I plan to stay here :)" Mehmed Suko, Model Booker.
"I love how Zalando combines structure and chaos so successfully. It consistently amazes me, how this loose aggregation of people within the light structure of Radical Agility drives the business forward by delivering across a huge spectrum of technology, sometimes in delightfully unexpected ways. Everywhere I look, people are proud of what they are building and how they are building it, as they lay the foundation to disrupt the European fashion industry." Eric Bowman, VP Engineering.
"There is nothing better than finding the balance to enjoy being a dev and a mum. My idol Michael Jordan says 'JUST DO IT' - so I thought doing something in the 'IT' industry. Talking about the feeling of Zalando - it's as crazy as me at times, in the best possible way. I mean, I quit my job when I was pregnant to take on the challenge of coming to the foreign land of Germany. Zalando attracts and connects intelligent people, grows their curiosity, encourages sparkling ideas and pushes them to go as far as they can go. For me, Zalando is a wonderland of freedom." Qian Jiang, Software Engineer.
"I joined Zalando SE after quitting my job at a major tech company in Silicon Valley. Now I can combine my passion for Fashion and Tech and work in Germany's Berlin Valley. I currently lead an ambitious operations team at the Zalando Partner Program where we connect leading fashion brands to the Zalando platform while shaping the online fashion marketplace of the future. We are always looking for great people to join us!" Hanna Wolter, Team Lead Integration.
We reimagine fashion – and want to ask the right questions when things get more complex. For us, our purpose is a kind of guide with which we aim to achieve a common goal. Our purpose also gives us – as well as all the newly emerging business areas and collaborations that we are entering into as a company – a direction. In this way, we make every decision with complete clarity. Our purpose does not provide us with answers. However, it does help us to ask the right questions.
WE ARE DOERS.
Every day that we come to work, we experiment, create, assemble, improve – and rethink.
WE ARE INVENTORS.
From the very first moment, we had the crazy idea that the fashion ecosystem should benefit everyone – whether you celebrate your personal style every day, you simply want something to wear, or you earn money with your outfits.
WE ARE PEOPLE.
No matter which business unit we belong to, every one of us wants to make the world of fashion more intelligent, friendlier and more open. For the doers and the rebels, brands and trendsetters. For everyone who is fed up with playing by the fashion rules of yesterday. In all this, we never lose sight of the big picture. The clothing, the clichés and the supply chain. In order to create a system that benefits everyone.
GOOD FOR ALL?
Our purpose challenges us to find solutions that produce the best results for people. Whether for customers, producers, trendsetters or brands, every single one plays an important role – directly or indirectly – in Zalando’s growing sphere of influence.
In 2015, we developed our Corporate Responsibility (CR) Strategy, which we call do.STRATEGY, and we have started to implement it. The name of the strategy describes our philosophy: we approach issues very pragmatically. This is exactly how we are tackling the issue of sustainability. Based on the requirements of our employees and customers, we have defined five focus areas for our strategy: do.GROW (our employees), do.KNOW (our supply chain), do.PROTECT (our environment), do.CONNECT (our community), do.RESPECT (our data protection).
Zalando was founded in Berlin and this is where it all comes together. With more than 6,000 employees spread around the city, Berlin is not just part of our DNA, it’s a pulse that runs through everything we do. Here’s where you’ll find hundreds of technologists swapping ideas and methods with fashion teams, and where the different parts of the business fuse to create a platform ideally set up to meet the challenges of an ever-changing fashion ecosystem.
At our Fashion Insights Centre in Dublin we connect data science and engineering to find and scale the technologies of tomorrow, pushing the boundaries of Zalando as a fashion knowledge platform. This involves multidisciplinary teams working together, designing and building large scale products and services that evolve our platform and impact the entire fashion ecosystem.
Teams at our Helsinki Tech Hub work on many of the cornerstones of our Fashion Store, including personalization and social fashion influencing components. Through full stack engineering and research, we turn visionary ideas into new emerging businesses with real potential. By tackling the most challenging problems for the fashion industry, we drive the personal digital experience and underlying knowledge models to create the most inspirational fashion experience for our customers.
Our team in Dortmund started as a specialist unit handling everything that relates to Payment. Here we develop our monitoring systems, collaborating with payment service providers to find innovative ways to create the most user-friendly checkout experience possible. We continuously add new areas of competency, with teams now focused on the tech challenges connected to mission-critical topics including consumer incentives, inventory management, transportation, fulfillment and stock valuation.
At our newly established Zalando Digital Experience (DX) Hub in Lisbon, we are are building the most inspiring and engaging customer experiences. Focusing on integrating the most inspirational external content for our visitors, the DX hub will enable new and unique fashion experiences delivered by third parties. By developing and prototyping new projects within the Digital Experience department, our Lisbon team is shaping the future of Zalando and setting high standards of software craftsmanship, ownership and excellence.
Our Mönchengladbach logistics center is a 130,000sqm state-of-the-art fulfillment center, purpose-built for Zalando in 2013. From here we process and ship tens of thousands of orders every day – to customers across Europe. As well as being part of Europe’s busiest fashion logistics network, we’re also continuously advancing our technology and processes. By pushing ourselves to think smarter and adapt faster, our teams are setting new levels of excellence for the industry while meeting the complex needs of our customers, helping people connect to fashion in ways that were never previously possible.
Our Erfurt logistics center is the first Zalando fulfillment center that we developed from scratch. Opened in 2012, the 130,000sqm center set new benchmarks for the industry, combining state-of-the-art infrastructure with smart thinking and great team support. From here we process and ship tens of thousands of orders every day – to customers across Europe. As well as being part of Europe’s busiest fashion logistics network, we’re also continuously advancing our technology and processes. This enables our teams to connect fashion to people faster and in ways that were previously unimaginable.
Zalando adtech lab spearheads data-driven media buying efforts with a focus on fashion-oriented buying strategies for accurate and relevant consumer targeting. As a team of data scientists, engineers and product managers, we tackle issues such as low latency and high throughput applications, pioneering ad technologies for partner brands as well as for Zalando.
We are also present in Lahr, Brieselang, and other locations in Europe.
When working at Zalando you have the possibility to learn and grow with a real hands on experience. You are responsible and owner of your tasks and able to cooperate with competent people to reach common clear company goals.
The company keeps a start up mindset which means that many processes are lacking. Often growth is “given” too quickly (and randomly) to young professionals that only matured little work/resources handling experience making leaders lacking some fundamental areas of competence, organization and leadership.
Advice to Management
Importance should be given also to processes to be respected in the long run as well as company vision to avoid continuous ups and downs and capitalize in the long run thanks to concreteness and constancy in all company aspects.
I applied online. I interviewed at Zalando (Berlin (Germany)).
I had an initial interview with their senior or head of recruiting who asked me some basic questions on the role, then she pointed out my recruiting experience and told me that she thought I'd be better suited for that position and if I'd like to be considered for the role. All appeared to go well after that and I was invited to the next stage of the process to have an interview with another senior team member who told me upfront that he wasn't prepared for our conversation. It appeared I passed this stage and was invited to the office to have an interview. 40 minutes before I left I was called and informed that they didn't know if the interview would actually take place, I had to take the initiative and reach out to the first recruiter who interviewed me to find out if I should come in or not. Was simply a mess and when I told them I had taken another role they asked if I would come in for another interview because they actually really liked me.