Working at Air New Zealand |

Air New Zealand Overview

Auckland, Auckland
10000+ employees
Company - Public (AIR)
$5 to $10 billion (NZD) per year


Air New Zealand Reviews

  • "Good place to work."

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Auckland, Auckland
    Former Employee - Flight Attendant in Auckland, Auckland
    Negative Outlook
    No opinion of CEO

    I worked at Air New Zealand full-time (More than 3 years)


    Can gain Life long work experience


    Keep changing contract and different pay scale between old and new crew

See All 193 Reviews

Air New Zealand Photos

Air New Zealand photo of: In BTU
Air New Zealand photo of: Sales team
Air New Zealand photo of: Flight Crew
Air New Zealand photo of: Cargo
Air New Zealand photo of: Engineers
Air New Zealand photo of: Engineering Hangar
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Air New Zealand Interviews



Getting an Interview

Getting an Interview




  1. Helpful (1)  

    Cabin Crew Interview

    Anonymous Interview Candidate in Auckland, Auckland
    No Offer
    Positive Experience
    Average Interview


    I applied in-person. The process took 2+ months. I interviewed at Air New Zealand (Auckland, Auckland) in July 2019.


    I applied for the position and about 2 weeks later I was asked to do a video interview. Make sure you dress nicely and prepare some of your answers. I put mine in pieces of paper in the wall in front of me to glance at. You get given the question then you have 30 seconds to think about your answer and then up to 3 mins I think to answer. There was 5 video questions and then 3 written answers at the end. Ie, do you have tattoos etc. About a month and a bit later I had given up hope then got a phone call asking if I could attend a recruitment day in a week. It was very chilled. About 12 people in my group, but there were heaps of other groups on other days I was told. We all had our photos taken and handed in our cvs etc. We moved on to the presentation part where they spoke about uniforms, who they were, what the company was about. We then split into two groups to do a group activity. Ours was that you have these people. Jacinda Adern, a woman with a child, an elderly couple, 2 honeymooners, etc. and you only have 5 seats on this flight and 2 seats on the flight. Who do you put on what flight and why. Fairly easy.

    Then had a quick break and a snack which they provide and then had 1:1 interview. Some people had two interviewers and some only one. I had one thankfully. There’s lots of other interviews happening at the same time all in the same room. The lady was so lovely and made me feel very comfortable. That took about 30-40 mins then I left. Only there for about 2 hours.
    Unfortunately a week later I was told that I hadn’t made it in which was absolutely horrible and so upsetting. I felt very confident leaving the interview after all the study I had done. My reasons were that I was ‘too nervous’ when in actual fact I wasn’t at all. Another reason being that I needed to work in a higher pressure environment to get some experience which was a bit odd considering they knew and read all the places I have worked on my CV. And that my answers that I have didn’t show my passion for customer service. Have now got another interview with another airline so hopefully this one goes better. Goodluck to anyone who is applying.

    Interview Questions

    • Why do you want to be cabin crew?   Answer Question
    • Tell me about a time you created a magical moment for a customer   Answer Question
    • Tell me about a time you had a difficult customer and how you dealt with it   Answer Question
    • Tell me about a stressful time at work and how you handled it   Answer Question
    • Tell me about a time you had conflict with a co worker and how you dealt with it   Answer Question
    • How did you find school and your exams   Answer Question
    • What sort of learner are you (their work is all done on ipads)   Answer Question
    • How do you feel like you will cope with the training?   Answer Question
See All 50 Interviews

Air New Zealand Awards & Accolades

  • Airline of the Year 2016, 2017, 2018,, 2018
  • Empowerment Award, Diversity Works New Zealand, 2017
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